Mayo Clinic Health System
  • Patient Online Services
  • Pay Bill Online
  • Request an Appointment
    • Services
    • Providers
    • Locations

      Minnesota

      • Adams
      • Albert Lea
      • Austin
      • Belle Plaine
      • Blooming Prairie
      • Butterfield
      • Caledonia
      • Cannon Falls
      • Fairmont
      • Faribault
      • Janesville
      • Kenyon
      • Lake City
      • Le Sueur
      • Mankato
      • Montgomery
      • New Prague
      • New Richland
      • Northfield
      • Owatonna
      • Plainview
      • Red Wing
      • Sherburn
      • St. James
      • St. Peter
      • Waseca
      • Waterville
      • Wells
      • Zumbrota

      Wisconsin

      • Arcadia
      • Barron
      • Bloomer
      • Chetek
      • Chippewa Falls
      • Eau Claire
      • Ellsworth
      • Glenwood City
      • Holmen
      • La Crosse
      • Menomonie
      • Mondovi
      • Onalaska
      • Osseo
      • Prairie du Chien
      • Rice Lake
      • Sparta
      • Tomah

      Iowa

      • Decorah
      • Lake Mills

      View map
    • Classes/Events
    • Blog
    • Wellness
    • Referrals
    • COVID-19
    • Request an Appointment
    • Patient Online Services
    • Pay Bills Online
    • Refer a Patient

    Recent Posts

    • Person with Airpod in ear, salt and pepper hair
      Speaking of Health
      Decompress and stabilize: Understanding types of back surgery
      May 20, 2022
    • Young person on tennis court holding tennis racket
      Speaking of Health
      Is it safe for my kid to take supplements?
      May 19, 2022
    • Gas stove open flame
      Speaking of Health
      Ouch! I've burned my hand on a hot pan — now what?
      May 18, 2022
    Featured Topics
    • Behavioral Health
    • Cancer
    • Children's Health (Pediatrics)
    • COVID-19
    • COVID-19 Vaccine
    • Exercise and Fitness
    • Heart Health
    • Men's Health
    • Neurosurgery
    • Obstetrics and Gynecology
    • Orthopedic Health
    • Weight Loss and Bariatric Surgery
    • Women's Health
    Join our email newsletter
    Featured Topic
    Thursday, April 9, 2020

    Patient Online Services helps teens, parents stay connected to care

    Mother and daughter looking at tablet

    Teenagers between ages 13 and 17 can stay connected with their care team, view health records and participate in a health care visit ― all from home. This allows them and their families to continue to practice social distancing during the COVID-19 pandemic.

    How is an account established for teenage patients?

    Patients between ages 13 and 17 must have their own Patient Online Services account to access the features. To create this account, the minor and a parent or guardian can call Mayo Clinic Customer Assistance at 1-877-858-0398 weekdays from 7 a.m. to 7 p.m. Choose option "4" from the phone menu options.

    Also, note:

    • Both the minor and the parent or guardian must be on the call.
    • The parent or guardian must be the billing guarantor — the person who receives the minor's billing statements, or the insurance subscriber — the person who carries the minor's health insurance policy. This helps verify the identity of the parent or guardian.
    • This is a temporary change from the current process that requires the minor and parent to come to a Mayo Clinic facility.
    • Once an account is created, parents can go to their own Patient Online Services account and request caregiver access to the minor's account.

    What can a caregiver access in the teen's account?

    Caregiver access is restricted to information about allergy and immunization lists, secure messages and Express Care Online interactions. All other information is protected, and only the patient can see it. Exceptions are made only for minors with diminished capacity or where there are extenuating medical circumstances and ordered by a primary care physician.

    What are the benefits of a Patient Online Services account?

    A Patient Online Services account provides easy access to important health care information. It can be used it to:

    • Visit a provider through a secure video appointment.
    • Ask your care team questions through a secure message system.
    • Take a free COVID-19 self-assessment to determine next steps for care.
    • Manage prescriptions and request refills.
    • View health records, such as clinical notes, and lab, radiology and other test results.
    • Receive alerts and notifications.
    • Schedule, request and track appointments
    • Access Express Care Online to get quick care for common conditions without leaving home.
    • Pay a bill.

    Video appointments and other features

    Learn more about how video appointments are changing the way patients receive care and the features you'll have access to with a Patient Online Services account, such as the COVID-19 self-assessment tool, Express Care Online and questionnaires to complete prior to an appointment.

    When a minor is scheduled for a video appointment, a parent also must attend. Here are some tips to help prepare for a video appointment.

    If you have questions about COVID-19 and your care, visit our COVID-19 page.


    For the safety of our patients, staff and visitors, Mayo Clinic has strict masking policies in place. Anyone shown without a mask was either recorded prior to COVID-19 or recorded in a non-patient care area where social distancing and other safety protocols were followed.
    Topics in this Post
    • Patient Online Services
    • COVID-19
    • Hot topics

    Related Posts

    Medical video visit on a tablet Convenient health care delivered to your home
    Child resting chin on palm How the COVID-19 pandemic is affecting kids
    COVID-19 vaccination card COVID-19 vaccine urgency as delta variant spreads

    Stay Connected

    • Contact Us
    • Notice of Nondiscrimination
    • Notice of Privacy Practices
    • Terms of Use
    • Privacy Policy
    • About Us
    • Careers
    • Volunteer
    • Donate
    • For Patients & Visitors
    • Financial Assistance
    • Community Resources
    • CaringBridge
    • For Medical Professionals
    • Press Room
    • Mayo Clinic
    • Home
    © 2018 - 2022 Mayo Clinic Health System