Skip to main content
MCHS_Logo_2024_BLACK
  • Patient Portal
  • Pay Bill Online
  • Request an Appointment
    • Services

      Featured Services

      • Cardiology (Heart)
      • Gastroenterology & Hepatology (Digestive Care)
      • Neurosurgery
      • Obstetrics & Gynecology (OB-GYN)
      • Oncology (Cancer)
      • Orthopedics & Orthopedic Surgery (Bones)
      • Primary Care
      • Spine Care
      • Sports Medicine
      • Surgery
      • Urology

      View all services
    • Providers
    • Locations

      Minnesota

      • Albert Lea
      • Austin
      • Belle Plaine
      • Blooming Prairie
      • Butterfield
      • Caledonia
      • Cannon Falls
      • Fairmont
      • Faribault
      • Lake City
      • Lake Crystal
      • Mankato
      • Montgomery
      • New Prague
      • Northfield
      • Owatonna
      • Plainview
      • Red Wing
      • Rochester
      • Sherburn
      • St. James
      • St. Peter
      • Waseca
      • Waterville
      • Wells
      • Zumbrota

      Wisconsin

      • Arcadia
      • Barron
      • Bloomer
      • Chetek
      • Chippewa Falls
      • Eau Claire
      • Ellsworth
      • Glenwood City
      • Holmen
      • La Crosse
      • Menomonie
      • Mondovi
      • Onalaska
      • Osseo
      • Prairie du Chien
      • Rice Lake
      • Sparta
      • Tomah

      Iowa

      • Decorah

      View map
    • Classes/Events
    • Blog
    • Wellness
    • Referrals

    Recent Posts

    • Two people working
      Speaking of Health
      Maintaining healthy relationships with age
      May 15, 2025
    • Charlie Pierce
      Patient Stories
      The sound of success: How improved hearing aids career change
      May 01, 2025
    • Cutting yellow pepper on board
      Speaking of Health
      Eating healthy on a budget
      April 24, 2025
    Featured Topics
    • Behavioral Health
    • Cancer
    • Children's Health (Pediatrics)
    • Exercise and Fitness
    • Heart Health
    • Men's Health
    • Neurosurgery
    • Obstetrics and Gynecology
    • Orthopedic Health
    • Weight-loss (Bariatric) Surgery
    • Women's Health
    Join our email newsletter
    Patient Stories
    Tuesday, October 7, 2014

    Patient portal: Bringing your healthcare to you

    Topics in this Post
    • Patient Portal
    P_Burk_SU14_1

    When North Mankato resident Dan Burk went to Russia to visit his daughter, who is there teaching English, he took his doctor, Joel Gordon, M.D., with him.

    But Dr. Gordon never got on a plane.

    Instead, he traveled with Burk via smartphone, which Burk used to connect with him through Mayo Clinic Health System's patient portal.

    "I go where patients go," says Dr. Gordon, a family physician at Mayo Clinic Health System in Mankato. "Patients can connect with me from anywhere, anytime."

    By logging on to a secure patient portal through a smartphone or computer, patients can check lab results, request prescription refills, check their appointment schedules and communicate with their providers.

    "The portal is convenient and gives patients much quicker access to information than they'd get with a phone call," says Dr. Gordon.

    Burk reached out from Russia for help managing vertigo, a symptom of the migraine headaches he's been experiencing for the past three years. He says the option to connect with Dr. Gordon online has many benefits, whether he's traveling or at home.

    "It can be hard to communicate everything you want to at a doctor's appointment," he says. "You get nervous, or you forget something you wanted to say."

    Communicating electronically, says Burk, eliminates many of those problems. He can write down his symptoms or questions, and review them before sending a note to Dr. Gordon.

    The portal also saves Burk time and money.

    "I've been able to eliminate doctor appointments because Dr. Gordon is able to answer my questions or change my medication online," he says. "And when I do have an appointment, it's shortened our visits because I'm able to send him a lot of the information he needs before we actually meet. He has time to review it and get up to speed on things before I'm in his office."

    Burk often uses the portal after his appointments too.

    P_Burk_PatientOnlineServices_SU14_2"I log on to read Dr. Gordon's notes to make sure I understood what he said, and that he understood what I said to him," says Burk.

    Dr. Gordon estimates that fewer than 5% of his patients currently use the online portal. He expects that number to increase soon.

    "It's just a matter of time before the portal really takes off," he says. "There is so much care we can provide online. We can adjust medications, suggest lifestyle changes, provide electronic versions of educational materials and even consult with Mayo Clinic specialists on behalf of patients."

    Burk believes using the portal has improved his healthcare experience.

    "It's absolutely helping me get a better handle on my migraines," he says.

    It's not just how the care is delivered, but who is delivering it, that makes the difference.

    "Dr. Gordon and his team are phenomenal," says Burk. "He takes time to explain things so well. When we moved to Mankato, I tried several different doctors, and when I found Dr. Gordon, I knew I had the right fit."

    What is the patient portal?

    For years it's been possible to shop, bank and make travel reservations online. Now it's just as easy to manage your healthcare online too. The patient portal gives Mayo Clinic Health System patients access to their lab results, medication lists and healthcare provider notes. Patients can also check their upcoming appointments, request appointments or prescription refills, and communicate with their providers via secure messaging.

    Create an account today. You'll need your Mayo Clinic patient number, which is located on your billing statements and any pre-visit questionnaires, and an email address to create an account.

    Topics in this Post
    • Patient Portal

    Related Posts

    Online scheduling with a laptop Schedule flu vaccinations through patient portal, Mayo Clinic App
    Sitting on sofa using laptop FAQ: Video appointments and your security
    POS_SP15_DavidSnippen_sm Patient portal helps Bloomer man stay connected

    Stay Connected

    • Contact Us
    • Notice of Nondiscrimination
    • Notice of Privacy Practices
    • Terms of Use
    • Privacy Policy
    • About Us
    • Careers
    • Volunteer
    • Donate
    • For Patients & Visitors
    • Financial Assistance
    • Price Transparency
    • Community Resources
    • Mayo Clinic Connect
    • For Medical Professionals
    • Press Room
    • Mayo Clinic
    • Manage Cookie
    © 2018 - 2025 Mayo Clinic Health System