When you need care fast — day or night, weekends or holidays — Primary Care On Demand delivers Mayo Clinic care with 24/7 virtual access.

Patients in Minnesota, Wisconsin and Iowa can start a virtual primary care video visit 24/7 from their Mayo Clinic Patient Portal with Primary Care On Demand. Connect with Mayo Clinic–accredited providers from your desktop or mobile device, wherever you are. Get quick help for everyday medical concerns or support for managing select chronic conditions.

It’s trusted Mayo Clinic care, designed for real life. Download or sign in to the Mayo Clinic app to access the patient portal and virtual primary care video visits 24/7 with Primary Care On Demand.

Find out more about Primary Care On Demand:

• Conditions and consultations
• Diagnosis and treatments
• Primary Care On Demand specialists
• Referrals
• FAQ

Conditions and consultations

Primary Care On Demand providers evaluate and treat a wide range of conditions — from common illnesses to ongoing health concerns. This service is designed for non-emergency medical needs when you want fast, convenient access to care.

Respiratory and cold/flu symptoms

• Cold and flu
• COVID-like symptoms
• Sore throat
• Sinus infections
• Upper respiratory infections

Infections

• Urinary tract infections (UTIs)
• Ear infections or ear pain
• Pink eye (conjunctivitis)
• Minor skin infections

Skin and allergy concerns

• Rashes
• Allergic reactions
• Insect bites and minor burns

Digestive concerns

• Nausea or vomiting
• Diarrhea
• Heartburn

Chronic condition management

Primary Care On Demand also supports ongoing care management for select chronic conditions and routine health needs, including:

• High blood pressure
• Diabetes management
• Medication refills and adjustments
• Follow-up care after recent visits
• Preventive care guidance
• Weight management

Providers can help you manage your health over time, offering guidance, prescriptions and next steps — all without needing an in-person visit when clinically appropriate.

Back to top

Diagnosis and treatments

How virtual diagnosis works

During your virtual visit, a Mayo Clinic physician conducts a thorough evaluation using secure video technology. They will review your symptoms, medical history and any relevant health information available in your Mayo Clinic Patient Portal. Through real-time conversation and visual assessment, they determine a diagnosis and develop a personalized care plan tailored to your needs.

Treatment options available

Based on your diagnosis, your physician will recommend appropriate treatment options designed to address your condition quickly and effectively. This may include prescribing medications sent directly to your preferred pharmacy, ordering laboratory tests or additional diagnostic services at a Mayo Clinic Health System location near you, or providing evidence-based self-care guidance. When appropriate, your provider may also schedule follow-up care to ensure your condition improves and your treatment plan remains effective.

Back to top

Primary Care On Demand specialists

With Primary Care On Demand, you receive care from skilled, compassionate Mayo Clinic physicians. They deliver the same high-quality care you expect at any Mayo Clinic Health System facility.

Back to top

Referrals

A referral for Primary Care On Demand is not required. Patients in Minnesota, Wisconsin and Iowa can start a virtual primary care video visit 24/7 from their Patient Portal with Primary Care On Demand.

Need help? If you have questions after scheduling, or would like assistance booking a visit, please call our Care Concierge at 507-607-5858.

Back to top

FAQ

When should I use virtual care?

Virtual care is a good option when:

• Your symptoms are mild to moderate
• Your primary care provider is not available and you need quick evaluation or medical advice
• You have follow-up questions after a recent visit
• You want convenient access outside of normal clinic hours

What types of conditions can be treated with Primary Care On Demand?

Providers treat a wide range of conditions, including common illnesses, infections, skin issues and chronic condition management.

Is virtual care really available 24/7?

Yes. Primary Care On Demand offers continuous access to virtual primary care — including nights, weekends and holidays.

How quickly can I be seen?

Many patients can connect with a provider in less than 30 minutes, depending on availability.

How do I start a virtual video visit?

• Log into your Mayo Clinic Patient Portal on your desktop or through the Mayo Clinic app.
• Go to “Schedule an appointment” and select the tile “Primary Care On Demand”.
• You will see which clinicians are available, along with their current openings.
• Using the in-app chat feature, you will answer a few questions about your symptoms to complete your registration.
• At the exact time of your appointment, the gray button “Join the video appointment” will become enabled.

Service updates:

• Pediatric visits are no longer supported in the standalone Primary Care On Demand app. All Primary Care On Demand virtual video visits for children and teens aged three to 17 have transitioned to the Patient Portal.
• Patients looking to enter the Weight Management Program will still need to schedule appointments through the standalone Primary Care On Demand app.

Do I need video for my visit?

Yes, a video connection is required for all Primary Care On Demand visits.

What devices can I use for a Primary Care On Demand visit?

You can connect using a smartphone, tablet, laptop or desktop device with a camera.

What if I need in-person care?

Mayo Clinic Health System offers in-person care at many locations in Minnesota and Wisconsin, including same-day care, primary care and specialty care. For emergencies or severe symptoms, always call 911 or go to the nearest emergency department.

What are my payment options, and do you offer financial assistance?

Our Patient Account Services representatives can answer all your billing and insurance questions. We also offer financial assistance if you are unable to pay for care due to financial hardship.

What if I have an emergency?

Always call 911 in case of emergency.

What if I don’t have a Mayo Clinic Patient Portal account?

You can still get started. The Mayo Clinic Patient Portal is a secure and convenient way to access your health information and connect with your care team—but creating an account is simple.

To sign up, you’ll need your Mayo Clinic Patient Number. If you’re new to Mayo Clinic or don’t know your number, our Care Concierge team is available 24/7 to help. Call 507-607-5858, and they’ll guide you through the process.

How do I get the Mayo Clinic app?

Download the mobile app through your phone’s app store and login using your Mayo Clinic Patient Portal username and password.

Back to top