Patients & Visitors
Family, friends and loved ones of patients needing overnight or extended accommodations should visit the Places to Stay page of the La Crosse Convention and Visitors Bureau for a list of available hotels and motels.
An automated teller machine (ATM) is located on the first floor of the hospital near The Market Place (cafeteria) entrance. The unit is owned and operated by the Mayo Employees Federal Credit Union. Fees may apply to nonmembers to use the machine.
Mayo Clinic Health System offers CaringBridge, free of charge, for our patients while they are at one of our sites. A CaringBridge site offers many ways for people to stay connected with loved ones back home and elsewhere during any type of health event. It can be created wherever a patient or family member has Internet access. Patients and their families can post messages, updates and pictures, and loved ones can respond with messages of support and encouragement. The service is confidential, secure and private and is accessible only to individuals selected by the patient or loved one. Users have access to multiple privacy settings and can be assured that personal data is protected and will not be sold. Set up a CaringBridge site.
Food and meal service
Room service provides all meals for patients and visitors from 7 a.m.–7 p.m. daily. Patients are able to order off a restaurant-style menu and have their selections delivered by professional and courteous room service attendants. Hot and cold grab-n-go choices are available on inpatient floors outside normal serving hours. Patients will be instructed on procedures to order meals as part of their orientation upon admittance.
The Market Place is located on the first floor of the hospital building. It features a full-service restaurant with made-to-order breakfast, lunch and dinner items. Hot entrees are offered daily along with weekly and daily specials. Soup, salad bar and desserts are available to compliment your meal. There also is a grab-n-go sandwich station, which provides both hot and cold items for those in a hurry.
The Market Place is open daily from 6:15 a.m.–8 p.m. Breakfast is served from 6:15 to 10 a.m. Lunch and dinner are served from 10:30 a.m. to 8 p.m.
Vending machines are available 24/7 and are located on the first floor of the hospital building near the entrance to The Market Place. Options include hot and cold beverages, snacks, and cold fruit and sandwiches.
For more information contact Nutrition Services at 608-785-0940, ext. 2-2353, or The Market Place at 608-785-0940, ext. 2-2204.
Gift shop │ Mayo Clinic Store
The gift shop is part of the Mayo Clinic Store. While the focus of the store is on medical equipment and supplies, patrons are offered a selection of greeting cards, candy, gum and other similar small items. A selection of live flowers also is available.
Hours are weekdays from 8 a.m.–5 p.m.
The medical Social Services Department is part of a multidisciplinary health care team assisting patients and families with issues related to care. The team works with the health care provider and other team members in understanding and addressing the significant social and emotional factors related to the provision of health services.
Most clinic and hospital departments have dedicated social workers who are trained in the specific needs of each unit. Patients and family members should speak to a nurse or physician in the department or hospital unit to access the appropriate social worker, or call 608-785-0940 and ask for Social Services.
The department vision is to put the needs of the patient first and collaborate to improve the health of the individuals and communities we serve. In support of the that mission and vision, and the National Association of Social Workers (NASW) Code of Ethics, the department practices quality, patient-centered care.
Wireless internet access
Free high-speed wireless internet access is available to patients and visitors in many areas of our facilities. Due to resource availability and liability concerns, we will not be responsible for technical support of patient or visitor hardware or software. Instructions related to establishing an internet connection with personal equipment are available. While every effort has been made to make service available in these locations, there may be some spaces where service is not available. Staff may request patients or visitors not access the internet in certain areas of our facilities, during certain times of day (such as floor quiet times) or during certain procedures.
Public use workstations are available to family members and visitors of patients on the La Crosse Campus. They are located on the first floor of the Cancer and Surgery Center in the Day Surgery Waiting Room.