Pharmacy

If you need medications, our outpatient pharmacy in Eau Claire, Wis., fills prescriptions and sells over-the-counter medications for your convenience. You can talk with a pharmacist to get your questions answered so you can achieve maximum health benefits. Our pharmacy team works closely with you and your medical providers to coordinate your prescriptions to ensure safe and effective use of your medications.

Pharmacy services include:

• Brand name and cost-saving generic drugs
• Competitive prices
• Compliance packaging
• Convenient locations
• Home infusion
• Mail service
• Medicare, Medicaid and insurance billing
• Medication disposal
• Medication management therapy
• Prescription delivery
• Prescription refills and transfers

For requests regarding a prescription, please contact the pharmacy by phone. Other questions and comments may be submitted to eupharmacyhomemedical@mayo.edu. A representative will contact you as soon as possible.

Prescription refills and transfers

• Online refills
  Express online refill service is limited to sending the refill request to the same pharmacy where it was last filled. If you would like to change your pick-up location, you must call the preferred pick-up pharmacy location first.
  • Barron, Eau Claire and Osseo customers: Order online to expedite your refills.
  • Menomonie customers: Order online to expedite your refills.
• Call-in refills
  • Please have your prescription numbers ready.
  • If you would like to pick up your refill at our pharmacy, please call that location and utilize the phone refill service.
  • If a new prescription has been placed on hold at a pharmacy, please call the pharmacy to request that prescription be filled.
• Transfers
  If you would like to transfer your prescription from another pharmacy to our pharmacy, please call the location of your choice during regular business hours and speak to a pharmacy representative. Please have available:
  • Patient name
  • Prescription number
  • Date of birth
  • Insurance information
  • Name of the pharmacy where it currently is filled

Compliance packaging

Patients living at home and at care facilities have a variety of affordable medication compliance packaging options. Our pharmacy manages and provides a current medication list with each dispensing, as well as coordinating all refills. Each patient will receive a monthly summary statement that lists all co-pays and charges.

Compliance packaging options include:

• Strip packaging (least expensive, most convenient):
  • Two-week/monthly packaging options
  • All medications for a specific time are packaged into a convenient, disposable plastic pouch
  • Easy to separate and travel with
  • Multiple delivery options, including mail, pickup or delivery
• Strip packaging (least expensive, most convenient):
  • Two-week/monthly packaging options
  • All medications for a specific time are packaged into a convenient, disposable plastic pouch
  • Easy to separate and travel with
  • Multiple delivery options, including mail, pickup or delivery
• Multidose punch cards:
  • Weekly punch cards filled every two weeks
  • All medications for dosing time in single blister
  • Multiple delivery options, including mail, pickup or delivery

Call for questions or to start using compliance packaging.

Medication disposal

When was the last time you cleaned out your medicine cabinet? Unused medications left in your cabinet have the potential to fall into the hands of those who shouldn't be using them, which could lead to drug abuse or accidental poisoning. We provide a safe, convenient way to dispose of unused or expired prescriptions and over-the-counter medicines in La Crosse, Wisconsin, and other locations.

Medication disposal receptacles are available at these Mayo Clinic Health System pharmacy locations in Wisconsin:

• Barron, 1222 E. Woodland Ave.
• Eau Claire, Clairemont Campus, 733 W. Clairemont Ave.
• Eau Claire, Luther Campus, 1400 Bellinger St.
• Holmen, 1303 Main St. S.
• La Crosse, Skemp Pharmacy, 800 West Ave. S.
• Menomonie, 2321 Stout Road
• Onalaska, 191 Theater Road
• Osseo, 13025 Eighth St.

You don't need to be our patient to use the disposal receptacles, which are available during pharmacy business hours. Medications can't be retrieved once disposed of in the receptacles.

SeniorCare

SeniorCare is Wisconsin's Prescription Drug Assistance Program to help Wisconsin residents 65 or older who meet the eligibility criteria. Residents must submit an application along with an enrollment fee for each applicant for a 12-month benefit period. Information and applications are available from the Wisconsin Department of Health Services.

Seniors also may call the local county Department on Aging for information or the SeniorCare Customer Service Hotline at 1-800-657-2038.