Patients & Visitors
- Advance Care Planning
- DAISY Award
- Health Insurance Marketplace
- Information for New Patients
- Language Assistance
- Nurse Line
- Organ Donation
- Parking and Directions
- Quality Reporting
- Rights & Responsibilities │ Patient Representative
- Spiritual Care
- Visiting Hours
When receiving health care, you have a right to language services at no cost to you*.
Mayo Clinic Health System — Franciscan Healthcare offers confidential language services 24/7. We employ qualified interpreters for Spanish, Hmong and American Sign Language needs to provide in-person interpretation as often as possible. We also partner with a number of local and national companies to provide over-the-phone or video relay interpreted language services when an in-person interpreter is not available to meet the language needs of our patients.
We are committed to providing qualified, competent interpreters for your health care needs.
Please notify Registration at the time you schedule with your provider if you would like an interpreter for your appointment.
Preferred language and interpreter-assisted telephone numbers:
Deaf & Hard of Hearing
Voice to TTY/VCO/HCO/STS
TTY to Voice
If you need assistance with scheduling an appointment, dial the number above and you will be directed through an interpreter to make your appointment. Please ask for the clinic location and department to schedule your appointment.
For translation services, contact our Language Services Department at 608-392-7910 or 1-800-362-5454, ext. 2-7910.
If you have a concern regarding your care or experience at Mayo Clinic Health System Franciscan Healthcare, call our patient representative at 608-392-9478 or 1-800-362-5454, ext. 2-9478.
* -- Title VI of the Civil Rights Act of 1964 -- Dept. of Health and Human Services, 45 C.F.R. Section 80.3(b)(2) Americans with Disabilities Act
For additional information on assistance available to non-English speakers, see our Limited English Proficiency Policy Statement (Declaración de la política del dominio limitado del inglés) (TXOJ CAI PAB COV NEEG TSIS PAUB LUS ASKIV ZOO).