Patients & Visitors
The gift and coffee shop is located on the main level. It is open from 10 a.m.- 4 p.m., Monday-Friday and staffed by Auxiliary volunteers. Gift items, bakery items, coffee and other beverages are available.Garden View Cafe
The Garden View Café welcomes outpatients, visitors and guests and is open from 7 a.m. to 6 p.m. Monday through Friday. The Café is closed on weekends and holidays. The cafeteria features meal specials, snacks, cold salads, wraps, sandwiches and beverages throughout the day.
The cafeteria is located on the lower level of the clinic. Cash, debit and credit cards as well as personal checks are accepted.
Additional food and beverage selections are available in vending machines located on the lower and main levels of the clinic
In most cases you can visit anytime. The frequency and length of visiting hours vary according to patient needs. We ask patients with flu-like symptoms to refrain from visiting patients.
Hospital entrances are locked from 8 p.m. to 6 a.m. daily. If you are visiting a patient during those hours, you may go to the Emergency Department entrance. A staff member will sign you in and issue you a temporary pass.
Lounges are available for family and friends who need space to rest or talk.
The Chapel, located off the main third floor lobby, is open to patients and families 24 hours a day for prayer and meditation.
Telephone service is available to all patients, with no charge for local calls. Long-distance phone calls may be charged to your home telephone number, to your telephone credit card or you may call collect.
Dial the last four digits of the telephone number
Dial 9 and the local number
Dial 9, 1, area code and number
Cell phone use is restricted to certain areas of the medical center. Please ask a staff member before using a cell phone that may interfere with medical equipment in use.
Mayo Clinic Health System in Red Wing provides internet access to patient and families at kiosk computers located in a number of public areas in the hospital. Guest computers are available in Emergency Services, Inpatient Services, Birthplace and Same-day Surgery. Wireless internet is also available. Please ask a staff member for information on accessing the wireless network.
Flowers are delivered throughout the day as they arrive.
Stamps are available for purchase in the Gift Shop.
Lost and Found
If you lose an item, please notify any staff member to assist you.
Your room will be cleaned daily by the Environmental Services staff. If you have additional cleaning needs, please call Ext. 5081.
A variety of devices are available to assist patients, family members and visitors who are deaf or hard of hearing. Please ask any staff member or the information desk to make the necessary equipment request.
Social workers offer patients and families counseling and support.
They supply information on community health care resources such as home health care, visiting nurse services or nursing home and assisted living facilities. Social workers can provide information about financial assistance programs, transportation needs, meals-on-wheels and planning for post-hospital care including rehabilitation and medical equipment and other services. Their staff is also available to provide assistance to individuals who require interpreter services or persons who are deaf or hard of hearing. If you would like to arrange to see a social worker, ask your nurse to assist you. There is no charge for this service.
Living Wills/Advance Care Directives
A “Health Care Directive” form (living will) will be provided to you on request. A social worker can answer specific questions you may have and can explain the form to you and how to implement your living will.
Interpreters are available for patients, family members and visitors as needed. Both oral and sign language interpreters are available.
Ask any staff member to request an interpreter.