Emergency Medicine

Sometimes, things don't go exactly as you planned. When that happens, our Menard Center for Emergency Care in Eau Claire, Wisconsin, is prepared to make it right.

You can trust the 24/7/365 Emergency Department at Eau Claire's only Level II Adult Trauma Center — the highest level of care available within 90 miles. Our experience treating the most critically ill or injured patients is unmatched in the region. We treat over 33,000 patients each year, including over 320 trauma patients. This experience and frequency helps patients have a better experience and better results.

Emergency Medicine services in Eau Claire include:

• Full-time board-certified emergency medicine physicians
• Registered nurses trained in stroke, trauma and advanced cardiovascular life support
• Operating room available 24/7/365 for emergency cases
• Pediatric and adult neurosurgery
• Orthopedic trauma surgery
• Advanced diagnostic and treatment capabilities, including:
  • Ultrasound
  • CT
  • Interventional radiology
  • MRI
  • Angiography
  • Cardiac catheterization lab
• Instant communication with thousands of Mayo Clinic experts
• Sexual assault nurse examiners who have received special training to care for those who have experienced sexual assault or abuse
• Telemedicine consults with patients, family members and local emergency medicine providers using secure videoconferencing at our locations in Barron, Bloomer and Osseo
• Same excellence of care and staff teamwork at all Emergency Departments, including Barron, Bloomer, Eau Claire, Menomonie and Osseo

Always call 911 if you have an emergency.

Accredited in clinical ultrasound by the American College of Emergency Physicians

This is what you can expect during your visit:

• Registration
  During registration, you'll be asked to provide your name and birth date so your electronic health record can be retrieved.
• Triage
  After registration, a triage nurse with evaluate your symptoms and vital signs. He or she also will ask about your current medications. This information helps the team determine how quickly you need treatment. Our priority is safety first, so the sickest patients are seen first. Our priority is safety first, so the sickest patients are seen first.
• Waiting room
  Depending on your condition and the number of patients waiting, you may be asked to wait in the waiting room before being taken to an exam room.
• Exam room
  In a private exam room, you'll be examined. Your family members are welcome to stay with you if space permits.
• Diagnostic tests
  We may order lab tests, X-rays or other tests to help diagnose your condition. It can take up to two hours to get the results of these tests. Our goal is to provide care for you as quickly as possible while keeping you informed and comfortable. Please ask if there is something you need.
• Treatment plan
  We'll discuss a plan for your treatment with you, which may include:
  • Discharging you to your home
  • Keeping you at the hospital for observation
  • Admitting you to the hospital for further or specialized care
  • Transferring you to another medical facility
• Follow-up
  After determining your care plan, we'll instruct you on follow-up care, medication usage and self-care at home. To ensure your care plan is complete, it's important that you understand and follow their instructions.
• Patient survey
  Following your visit, you'll receive a survey in the mail. Please return your completed survey to help us continually improve.

Please let us know if there is anything that we can do to make your stay more pleasant or if you have questions.