Patients & Visitors
- Accessibility to Services
- Advance Care Planning
- Care Teams
- Choose a Primary Care Provider
- Convenient Care Options
- DAISY Award
- Facing Difficult Decisions
- Medicare Annual Wellness Visits
- Nurse Line
- Patient Safety
- Referrals to Mayo Clinic
- Rights and Responsibilities
- Visitors Guide
- Your Clinic Visit
Mayo Clinic Health System offers CaringBridge, free of charge, for our patients while they are at one of our sites. A CaringBridge site offers many ways for people to stay connected with loved ones back home and elsewhere during any type of health event. It can be created wherever a patient or family member has internet access. Patients and their families can post messages, updates and pictures, and loved ones can respond with messages of support and encouragement. The service is confidential, secure and private and is accessible only to individuals selected by the patient or loved one. Users have access to multiple privacy settings and can be assured that personal data is protected and will not be sold.
To set up a CaringBridge site, patients can visit the following page: https://www.caringbridge.org/createwebsite.Chaplain Services
Chaplains are available 24 hours a day, seven days a week to provide services to our patients and visitors. The Chapel is located on the second floor of the hospital. Please speak to your nurse if you’d like clergy services.Dining Facilities
The cafeteria offers numerous options for dining and is located just off the main lobby near the Eye Clinic. Cafeteria hours are 7 – 9:30 a.m., 11 a.m. – 1:15 p.m., and 5:30 – 7 p.m.Gifts
A selection of plush items, cards, and fresh flowers are available at the Mayo Clinic Store, located on the main level. Hours are 8 a.m. - 5 p.m., Monday through Friday.Language Services
It is the policy of Mayo Clinic Health System to assist any patient who has an identified language barrier, which would compromise proper communication in the clinical setting. We are committed to ensuring that individuals with limited English proficiency are afforded an equal opportunity to benefit from services provided at its sites, and are assured of professional, competent and safe services, in compliance with federal and state regulations.
To request Language Services assistance, please talk with your caregiver, or call 507-377-6278 in Albert Lea or 507-434-1396 in Austin.
Complementary massages are available to patients. Please inquire with your nurse if you are interested in massage therapy services during your stay.
The Patient Education Resource Center is located on the main level across from Customer Service.
The pharmacy is located on the main floor of the medical center. Hours are Monday - Friday, 9 a.m. – 5:30 p.m. (closed from 1:30-2 p.m.), and 9 a.m. – 1 p.m. on Saturday.
We offer spacious private rooms for patient comfort and privacy. Sofa beds are available for family to stay if desired.
Room service is provided to all patient's rooms. Please call room service (extension 2233) between 7 a.m. and 6 p.m. to place an order.
Beds and cribs are available for visitors upon request.TTY Device Services
TTY device services are available to all patients upon request. Contact 507-437-7754 for assistance.Vending Machines
For your convenience, vending machines are available on the second floor of the hospital and the main floor of the medical center in the glass atrium/foyer near the Emergency Department.Visitor Lounges
There are specially designed lounge areas for visitors in the following areas: Same Day Surgery (lower level), Emergency (main level), Intensive Care Unit (3rd Floor), and Medical/Surgical/Pediatric Unit (2nd Floor).Wireless Internet
Free wireless internet access is available as a complimentary service for your convenience.