Patients and Visitors
Patients and Visitors
Clinic Hours
Appointments are welcome:
- Monday through Friday 8 a.m. to 5 p.m.
- Call 608-323-3373 for same day and evening appointment availability.
We Are Tobacco Free
Smoking and the use of tobacco products is not allowed in any building or anywhere on our grounds. By being tobacco free we further our mission to provide a healthy and safe environment for our patients, visitors and employees. Learn more about our Tobacco Treatment services if you or a loved one are interesting in quitting tobacco use.
Regional Laboratory and Radiology Services
All Mayo Clinic Health System Franciscan Healthcare regional clinics have on site laboratory and radiology (x-ray) services to meet the needs of patients locally.
Each laboratory is accredited by the College of American Pathology. Tests available from regional laboratories include pregnancy tests, strep tests, mononucleosis tests, influenza tests, urinalysis, wet preps and accuchecks. (Specific capabilities of each lab will vary.) Lab results are available electronically to physicians across our system so that your primary care physician and specialists are able to collaborate on your care. Please contact your local provider regarding specific laboratory tests necessary for your care.
Radiology services are also available to assist our providers in diagnosing and treating patients locally. At most locations radiology images are available digitally to radiologists in La Crosse for consultations. Some services, such as mammography and bone density testing, are available via mobile services that visit on a regular basis. Please speak with your local provider regarding radiology services appropriate for your care.
Call your local Mayo Clinic Health System Franciscan Healthcare clinic for more information about these important clinical services available in your community.
Related Patient Services from Mayo Clinic Health System – Franciscan Healthcare
Advance Care Planning – for when you are unable to express your own care preferences
Language Assistance – expert help when English is not your primary language
Organ Donation – collaborating to give new opportunities to those in need
Patient Representative – whom to contact with questions and concerns about your care
Records and Registration – important forms required to manage your health information
Rights and Responsibilities
These documents outline your rights and responsibilities as a patient of Mayo Clinic Health System and the formal grievance process:
Social services
The medical Social Services Department is part of a multidisciplinary health care team assisting patients and families with issues related to care. The team works with the health care provider and other team members in understanding and addressing the significant social and emotional factors related to the provision of health services.
Most clinic and hospital departments have dedicated social workers who are trained in the specific needs of each unit. Patients and family members should speak to a nurse or physician in the department or hospital unit to access the appropriate social worker, or call 608-785-0940 and ask for Social Services.
The department vision is to put the needs of the patient first and collaborate to improve the health of the individuals and communities we serve. In support of the that mission and vision, and the National Association of Social Workers (NASW) Code of Ethics, the department practices quality, patient-centered care.
Spiritual Care – assisting all faiths with important issues and decisions at crucial times
Accreditation
Mayo Clinic Health System – Franciscan Healthcare is accredited by The Joint Commission, a national accreditation organization for hospitals which conducts onsite reviews at three-year intervals.
The Joint Commission evaluates and accredits health care organizations and programs in the United States. The Joint Commission standards set performance expectations that affect the safety and quality of patient care. Its accreditation process evaluates an organization's compliance with these standards and other accreditation requirements.
See the accreditation report for Mayo Clinic Health System - Franciscan Healthcare in La Crosse.
You may also contact The Joint Commission online for patient safety concerns, or you can write to:
The Joint Commission
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
630-792-5636 (fax)
Many individual departments and programs also maintain accreditation through their respective, state, regional and national associations. Please visit our departments sites for information on their specific accreditation.
Many physicians and staff members of Mayo Clinic Health System – Franciscan Healthcare also have achieved individual recognition by their professional peers. Please visit their individual profile pages for listings of certifications, registrations and accreditation.