Patients & Visitors
- Accessibility to Services
- Advance Care Planning
- Appointment Numbers
- Care Teams
- Choose a Primary Care Provider
- Convenient Care Options
- DAISY Award
- Facing Difficult Decisions - Medical Ethics Dilemmas
- Nurse Line
- Patient Education Center
- Patient Safety
- Rights and Responsibilities
- Visitor's Guide
- Your Clinic Visit
Mayo Clinic Health System offers CaringBridge, free of charge, for our patients while they are at one of our sites. A CaringBridge site offers many ways for people to stay connected with loved ones back home and elsewhere during any type of health event. It can be created wherever a patient or family member has internet access. Patients and their families can post messages, updates and pictures, and loved ones can respond with messages of support and encouragement. The service is confidential, secure and private and is accessible only to individuals selected by the patient or loved one. Users have access to multiple privacy settings and can be assured that personal data is protected and will not be sold.
To set up a CaringBridge site, patients can visit the following page: https://www.caringbridge.org/createwebsite .Chaplain Services
Chaplains are available 24 hours a day, seven days a week upon request. Ask your caregiver for more information.Dining Facilities
Open seven days a week, our dining room offers numerous options and is located on the lower level of the medical center. Serving hours are:
Breakfast: 7 to 9:30 a.m.
Lunch: 11 a.m. to 1:30 p.m.
Dinner: 5 to 6:30 p.m.
Vending machines with sandwiches and snacks are available around the clock.
The Coffee Shop , located on the first floor of the medical center, adjacent to the grand staircase, offers a variety of beverages, snacks, bakery good and freshly-baked cookies. Hours are 7:30 a.m. to 3:30 p.m., Monday through Friday.Gift Shop
Our Gift Shop is located on the first floor of the medical center, adjacent to the front information desk, and offers convenience items, as well as a wide selection of gift items and flowers. Hours are 8:30 a.m. to 4:30 p.m. Monday through Friday.Language Services
It is the policy of Mayo Clinic Health System to assist any patient who has an identified language barrier, which would compromise proper communication in the clinical setting. We are committed to ensuring that individuals with limited English proficiency are afforded an equal opportunity to benefit from services provided at its sites, and are assured of professional, competent and safe services, in compliance with federal and state regulations.
To request Language Services assistance, please talk with your caregiver, or call 507-377-6278 in Albert Lea or 507-434-1396 in Austin.Mayo Clinic Store
The Mayo Clinic Store is located just inside the main entrance and carries mobility items, adaptive equipment, health and wellness products, along with c-paps, breast pumps and post-breast surgery products and fittings Hours are weekdays, from 8 a.m. to 5 p.m.Patient Education Center
The Patient Education Center, located just past the grand staircase on the first floor of the medical center, offers free blood pressure checks, medication assistance, health and wellness resources and personal computers for patient use.Pharmacy
The Pharmacy is located on the first floor of the medical center. Hours are weekdays 9 a.m. to 5:30 p.m. (closed from 1:30-2 p.m.), and Saturdays, 9 a.m. to 1 p.m. Closed Sundays and holidays.TTY Devices
TTY device services for the hearing impaired are available to all patients upon request. Ask your caregiver for more information.Vending Machines
For your convenience, vending machines are available in the following locations:
Dining Room - lower level
Emergency Room waiting area - first floorWayfinding Assistance
Our Information Desk is located just inside the front entrance and is staffed Monday through Friday, from 6:30 a.m. to 5:30 p.m. (no holidays).Wireless Internet
Free wireless internet access is available for your convenience.