Video Appointment Instructions
Video appointments are another way Mayo Clinic Health System provides health care for patients. You can start one from the comfort of home — or another comfortable location — on a mobile device or computer.
Mayo Clinic Health System video appointments are private and secure. While you and your provider and other care team members may not be in the same room, the appointment is otherwise the same as an in-person appointment: your care team members will evaluate your symptoms and offer guidance so you can get back to being you.
Preparing for your video appointment
You’ll need a Patient Online Services account. If you don’t have one, create your account here.
Download and test the software once your appointment is scheduled.
It's important that you download the video software on the device that you will use during your video appointment.
If you’ll be using a mobile device, you'll need to download the Mayo Clinic app. You will also need to download the "ZOOM Cloud Meetings" app. This app is free and can be downloaded from either the Google Play Store or the Apple App Store You do not need to create an account with Zoom.
If you’ll be using a desktop or laptop computer, you’ll need a camera and microphone to participate in your video appointment. If your computer or laptop does not have this, consider a different device or contact your care team. You will need to get your appointment rescheduled to an in-person or phone appointment.
Test your video connection by calling Mayo Clinic Customer Assistance at 1-877-858-0398; select option 4. Staff are available Monday - Friday from 7 a.m. to 7 p.m. CT.
Complete pre-appointment tasks using PreCheck-In
As early as seven days before your appointment, you can complete all pre-appointment tasks such as questionnaires, insurance and personal information updates, and other tasks using PreCheck-In on Patient Online Services. You need to complete PreCheck-In before logging into your video appointment. Just select the PreCheck-In button next to the scheduled video appointment to begin.
You may want to view these videos and tip sheet to help you understand how to connect to your video appointment:
- Connecting to a Video Appointment through the Mayo Clinic app on a mobile device
- Connecting to a Video Appointment through a desktop or laptop
- Video Appointment Tips
The day of your appointment
Log into Patient Online Services to access your appointment.
At the time of your appointment, go to the Appointment section in Patient Online Services. If you have not completed your pre-appointment tasks, you will need to do that now by selecting PreCheck-In.
If you are using a mobile device and haven't downloaded the Zoom software, you’ll be asked to download it now. After Zoom is downloaded, return to the Mayo Clinic app and select "Begin Video Appointment."
If you are using a laptop or desktop computer, select the word "Details" next to your video appointment. Then select "Begin Video Appointment." If you haven't already downloaded Zoom follow the onscreen instructions which include selecting "Open Zoom Meetings." If nothing prompts you to download and install the Zoom software click the link on your screen which says "download & run Zoom."
A Mayo Clinic staff member will greet you, and then connect you with your health care provider.
Note: In some cases, pop up blockers may keep you from connecting to your video appointment. Please disable these by following your browser’s instructions.
After your appointment
Log in to Patient Online Services to review information from this appointment. Select "Clinical Notes and Documents" and then select either "Clinical Notes" or "After Visit Summary".
Frequently asked questions
Please view our comprehensive frequently asked questions resource page.