• Armstrong — 712-864-3360
• Lake Mills — 641-592-2361

• Adams — 507-582-3547
• Albert Lea — 507-373-2384
• Armstrong — 712-864-3360
• Austin — 507-433-7351
• Belle Plaine — 952-873-2276
• Blooming Prairie — 507-583-7225
• Blue Earth — 507-526-4642
• Caledonia — 507-725-3353
• Cannon Falls — 507-263-6000
• Fairmont — 507-238-8100
• Faribault — 507-333-3300
• Janesville — 507-231-5118
• Kasson: Primary Care — 507-284-3967
• Kenyon — 507-789-6171
• Lake City — 651-345-3321
• Lake Crystal — 507-726-6966
• Le Sueur — 507-665-6299
• Mankato — 507-625-4031
• Montgomery — 507-364-5600
• New Prague — 952-758-4461
• Owatonna — 507-451-1120
• Plainview — 507-534-3169
• New Richland — 507-465-3216
• Red Wing — 651-267-5000
• Rochester — Clinics are temporarily changing their hours:
  • The Baldwin Building (second floor) will open on Sunday from 10 a.m. to 2 p.m. to see patients by appointment for acute care needs.
  • All Rochester clinics will close at 5 p.m. Monday through Friday. This includes the evening prenatal clinic at Primary Care in Kasson.
  • Call your primary care team to schedule an appointment:
    • Baldwin Building — 507-284-5300
    • Northeast — 507-538-8500
    • Northwest — 507-538-8555
    • Southeast — 507-293-8590
• Sherburn — 507-764-4610
• St. James — 507-375-3261
• St. Peter — 507-931-2110
• Trimont — 507-639-9301
• Truman — 507-776-2811
• Waseca — 507-835-1210
• Waterville — 507-362-4221
• Wells — 507-553-6341
• Zumbrota — 507-732-7314

• Arcadia — 608-323-3373
• Barron — 715-537-3186
• Bloomer — 715-568-2000
• Chetek — 715-924-4811
• Chippewa Falls — 715-720-4400
• Eau Claire — 715-838-5222
• Ellsworth — 715-273-5061
• Elmwood — 715-639-4151
• Glenwood City — 715-265-7321
• Holmen — 608-526-3351
• La Crosse — 608-785-0940
• Menomonie — 715-235-5531
• Mondovi — 715-926-4858
• Onalaska — 608-392-5000
• Osseo — 715-597-3121
• Prairie du Chien — 608-326-0808
• Rice Lake — 715-236-8500
• Sparta — 608-269-1770
• Tomah — 608-372-5951

• We will ask you a few questions when you schedule your appointment to help identify any symptoms or recent exposures you may have had to COVID-19.  
• Appointment reminders will be sent, as per normal method and frequency.

• Patients, visitors and staff are required to wear a mask to decrease the risk of COVID-19 exposure.  Please bring your own face mask or covering to wear while at Mayo. The Centers for Disease Control and Prevention has details on appropriate face coverings.  
• You are also being asked to not bring children under age 13 unless they are actively receiving care in the clinic setting.
• Due to additional screening activities when entering Mayo Clinic Health System buildings, please allow extra time upon arrival (approximately 15 minutes).  
• Valet services are not available.

Mayo Clinic Health System has taken several temporary measures to keep you safe. Below is more information to help you prepare for your appointment. 

• Please check the relevant link below for visitor restrictions within your region. As response to the pandemic evolves, we will continue to update. Check back frequently before visiting:

• Northwest Wisconsin
  (Barron, Bloomer, Eau Claire, Menomonie, Osseo)
• Southeast Minnesota
  (Albert Lea, Austin, Cannon Falls, Lake City, Owatonna, Red Wing) 
• Southwest Minnesota
  (includes hospitals in Fairmont, Mankato, New Prague, St. James and Waseca)
• Southwest Wisconsin
  (La Crosse, Sparta)

• Exceptions include considerations for childbirth, end-of-life care, hospitalized children, and other rare and unique circumstances reviewed on a case by case basis by the care team.
• Mayo Clinic Health System is requiring patients, visitors and staff to wear a face covering or mask to slow the spread of COVID-19.  

Your cooperation with these temporary guidelines is very much appreciated. It is difficult to not be able to visit your friends and family, but these are necessary and appropriate steps that will help ensure that you and your loved ones remain protected.

If you have employees showing symptoms of COVID-19, we strongly recommend they call the COVID-19 Nurse Line at 507-293-9525 for immediate assistance.

Employers with Occupational Health needs or questions regarding COVID-19

• Southeast Minnesota (Albert Lea, Austin, Cannon Falls, Faribault, Lake City, Owatonna and Red Wing)
  • Call 507-446-1775 or send us an email
• Southwest Minnesota (Fairmont, Mankato, New Prague, St. James, Waseca)
  • Call 507-594-2356 or send us an email.  

Printable flyers are available to post in your workplace in the following languages:

• English
• Spanish
• Karen
• Kayah
• Hmong
• Somali

For guidance on how to manage COVID-19 in your workplace, visit the CDC website for up-to-date information.

What local business should know about COVID-19

Stacey Rizza, M.D., infectious disease specialist at Mayo Clinic, met with members from local chambers of commerce to share updates COVID-19. Dr. Rizza discussed the virus, treatments and the role of vaccines. She also fielded questions on symptoms, testing, quarantining and best preventive practices for businesses to keep employees and customers and clients safe and healthy. The webinar was posted on Sept. 19, 2020.

It's especially important to get your flu vaccine this year, because the flu and coronavirus disease 2019 (COVID-19) will likely be circulating at the same time and cause similar symptoms.

Learn more about coronavirus and flu similarities and differences.

The flu vaccine doesn't protect you from COVID-19. But getting a flu vaccine could reduce flu symptoms that could be confused with COVID-19 symptoms. Getting your flu vaccine can also help lessen the impact on health care providers and hospitals by reducing the number of people with severe flu and hospitalized with the flu.

Why getting vaccinated for the flu is doubly important this season

Watch Gregory A. Poland, M.D., a Mayo Clinic vaccine expert, explain why it's important to get the flu vaccine this year.

It's also important to follow precautions to reduce the spread of flu and COVID-19. For example:

• Wash your hands regularly
• Avoid touching your face
• Cover your coughs and sneezes
• Avoid crowds
• Avoid anyone who is sick
• Stay home if you're sick
• Clean high-touch surfaces often
• Take other precautions to reduce your risk of COVID-19, such as practicing social distancing and wearing a cloth face mask when around people outside your household

Find out more about the flu:

• Local vaccination clinics
• Schedule flu vaccinations through Patient Online Services, Mayo Clinic App
• Time for your flu vaccine (podcast)
• Influenza (flu)
• Flu shot: Your best bet for avoiding influenza
• Facts about flu
• Flu shot for kids: Does my child need a flu shot?
• Preparing kids for a flu shot: Tips to help parents
• Flu shot in pregnancy: Is it safe?
• Flu vaccine: Safe for people with egg allergy?

COVID-19 is a newly identified respiratory virus in the coronavirus family, but it is more severe and spreads easily. Diagnosis is difficult because it shares several symptoms with influenza. COVID-19 infection may appear two to 14 days after exposure and can include fever, cough, and shortness of breath or difficulty breathing.

The signs and symptoms of COVID-19 are wide-ranging and may appear two to 14 days after exposure. Common signs and symptoms can include:

• Fever
• Cough
• Tiredness

Early symptoms of COVID-19 may include a loss of taste or smell. Other symptoms can include:

• Shortness of breath or difficulty breathing
• Muscle aches
• Chills
• Sore throat
• Runny nose
• Headache
• Chest pain
• Pink eye (conjunctivitis)

This list is not all inclusive. Other less common symptoms have been reported, such as rash, nausea, vomiting and diarrhea. Children have similar symptoms to adults and generally have mild illness.

The severity of COVID-19 symptoms can range from very mild to severe. Some people may have only a few symptoms, and some people may have no symptoms at all. Some people may experience worsened symptoms, such as worsened shortness of breath and pneumonia, about a week after symptoms start.

If you are showing any sign of possible COVID-19 symptoms, please contact your local health care provider.  Your provider or a nurse will direct you to our dedicated COVID-19 Nurse Line. If you meet testing criteria, you will be directed to one of our local testing sites.

Help us minimize potential exposure to other patients by not coming into a clinic or hospital to be tested. Please call your local provider first to find out how to be evaluated. Our Express Care, Urgent Care and Same Day Clinics are open and available by appointment only.  

COVID-19 is thought to spread similarly to influenza. That is, it spreads person to person through respiratory droplets from an infected person's cough or sneeze. These droplets can land on surfaces within about 6 feet and can spread to other people after they contact these infected surfaces with their hands and subsequently touch their face.

Yes, you can catch COVID-19 from an object if the surface of that object has live virus on it. How long the virus can live outside an organism is unknown. Expert estimates range from a few hours to up to nine days, depending on the type of surface, surrounding temperature and environment.

Mayo Clinic Health System’s number-one priority is the safety of our patients and staff. We have implemented numerous safety measures, including robust patient screening, universal masking, and enhanced cleaning of patient care, staff and waiting spaces. Mayo Clinic Health System staff at all locations have been trained and are prepared to care for patients with serious infections like COVID-19. We stand ready to assist our patients, visitors and employees.

Mayo Clinic patients can access their medical information in multiple ways.

You can obtain medical records by:

• Securing free secure online record access via Patient Online Services
• Contacting the appropriate regional office below to arrange for mailing of the records

1) Create an online account through Mayo Clinic Patient Online Services for free record access. Many patients prefer this option due to cost and convenience.

1. Visit our Patient Online Services page and click "Log in to Patient Account" in the upper right corner and request a new account.
2. Complete the one-time account creation process online.

Creating your own account gives you access 24/7 to a select set of medical records (for example, your lab results and radiology reports, clinical notes, medication list, allergy list and vaccinations) as well as your patient itinerary (schedule). You may print your own copies of this information whenever you choose at no cost.

Patent Online Services is available both via mobile app (iPhone, Android) and web browser.

2) Due to the COVID-19 pandemic, Mayo Clinic has temporarily closed all in-person locations where patients typically pick up copies of their protected health information.

• You may obtain your medical records by:
• Southeast Minnesota
• Phone: 507-668-2024
• Fax: 507-422-0902
• Email: mchsmnhimsroi@mayo.edu
• Southwest Minnesota
• Phone: 507-594-2621
• Fax: 507-422-0902
• Email: mchsmnhimsroi@mayo.edu
• Wisconsin
• Phone: 715-838-6395
• Fax: 715-838-3058
•  Email: mchsmnhimsroi@mayo.edu

No. We will treat patients with a suspected infectious disease with an abundance of caution. Mayo Clinic Health System is dedicated to being a reliable partner in helping you manage your health by providing a safe environment.

Yes.

Yes, Mayo Clinic Health System is prepared to treat patients with COVID-19, and will treat patients as part of a community wide plan in coordination with public health authorities.

Scheduling a video appointment is one option to connect with a provider at this time. You will be able to connect with your provider using Patient Online Services and communication software that follows health information privacy rules.

• This video shows how one patient used a video appointment as part of her postoperative care.
• Learn more about how video appointments are changing the way patients receive care.
• Use these tips to help you prepare if you are scheduled for a video visit.

• The basic premise of preventing disease transmission is to identify patients who show symptoms, isolate those patients from others for appropriate assessment, and inform appropriate staff and authorities for further response. If people appear with symptoms, they will be asked to wear a mask and answer a series of questions about their health and travel. Based on their answers and vital signs, they will be isolated from other patients while COVID-19 test results can be verified. This may take several days.
• Patients who test positive for COVID-19 are isolated and treated. Currently, there is no antiviral treatment for COVID-19. Specific interventions are taken in more severe cases, or with patients with compromised immune systems or complex illnesses.

When you log in to Patient Online Services on the web or through the Mayo Clinic app, you'll see a link to a free COVID-19 self-assessment tool. On the homepage of Patient Online Services, you'll be able to access an online COVID-19 self-assessment tool. Click on that tool, and you'll be asked to answer a few questions. You'll immediately receive a response providing information on whether you may need to be tested for COVID-19 or not.

To avoid COVID-19, you should:

• Practice social distancing.
• Wear a cloth mask as recommended by CDC guidelines.
• Keep your hands clean.
• Avoid touching your eyes, nose and mouth.
• Cover your cough and sneezes to keep germs from spreading to others.
• Clean and disinfect high-touch surfaces routinely.
• Avoid close contact with people who are sick.
• Stay home when you are sick.

In light of new data about how COVID-19 spreads, along with evidence of widespread COVID-19 illness in communities across the country, the CDC recommends that people wear a cloth face covering to cover their nose and mouth in the community setting. This is an additional public health measure people should take to reduce the spread of COVID-19 in addition to (not instead of) social distancing, frequent hand cleaning and other everyday preventive actions. A cloth face covering is not intended to protect the wearer, but may prevent the spread of virus from the wearer to others. This would be especially important in the event that someone is infected but does not have symptoms. A cloth face covering should be worn whenever people must go into public settings (grocery stores, for example). Medical masks and N-95 respirators are reserved for health care workers and other first responders as recommended by current CDC guidance.

Learn how to wear and care for your cloth mask here. 

Local departments of public health and the CDC are responsible for publicly reporting COVID-19 cases.

Mayo Clinic Health System is committed to the privacy of its patients and complies with all applicable laws, including the Health Insurance Portability and Accountability Act, or HIPAA. As always, Mayo Clinic Health System does not share patient-specific information with the media without prior authorization. Also, Mayo Clinic Health System collaborates with public health authorities, including the CDC and local public health authorities, as appropriate. These authorities are best-positioned to provide public health information.

Many of these answers reference statements and standards already communicated by the CDC — the definitive source for prevention and procedure for infectious diseases in the U.S.