Virtual Care 24/7

When you need care fast — day or night, weekends or holidays — Primary Care On Demand delivers Mayo Clinic care with 24/7 virtual access.

Patients in Minnesota, Wisconsin and Iowa can start a virtual primary care video visit 24/7 from their Mayo Clinic Patient Portal with Primary Care On Demand. Connect with Mayo Clinic–accredited providers from your desktop or mobile device, wherever you are. Get quick help for everyday medical concerns or support for managing select chronic conditions.

It’s trusted Mayo Clinic care, designed for real life. Download or sign in to the Mayo Clinic app to access the patient portal and virtual primary care video visits 24/7 with Primary Care On Demand.

Set up the Mayo Clinic app

1. Download the mobile app through your phone’s app store.

            

2. Log in to the app using your Mayo Clinic patient portal username and password. You can create a patient portal account if you do not already have one.

Find out more about Primary Care On Demand:

• Conditions
• How to start a virtual primary care video visit 24/7
• Primary Care On Demand specialists
• Referrals
• FAQ

Conditions

Get a quick evaluation for common conditions, such as:

• Cold and flu
• Ear concerns
• Pink eye
• Rash
• Sinus infection
• Upper respiratory infection
• Urinary tract infection

Chronic diseases

Primary Care On Demand providers can help you manage chronic conditions, such as high blood pressure and diabetes. You can also use this service for weight management (see details in service updates below).

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How to start a virtual primary care video visit 24/7

• Log into your Mayo Clinic Patient Portal on your desktop or through the Mayo Clinic app. Review and update your profile with details like your insurance and preferred pharmacy.
• Go to “Schedule an appointment” and select the tile “Primary Care On Demand”.
• You will see which clinicians are available, along with their current openings.
• You can begin a virtual visit immediately or schedule one later.
• Your location will default to Minnesota, but you can update it as needed.
• Using the in-app chat feature, you will answer a few questions about your symptoms to complete your registration.
• At the exact time of your appointment, the gray button “Join the video appointment” will become enabled.
• Confirm that your device's camera is enabled. A video connection is required for all Primary Care On Demand video visits

Service updates:

• Pediatric visits are no longer supported in the standalone Primary Care On Demand app. All Primary Care On Demand virtual video visits for children and teens aged three to 17 have transitioned to the Patient Portal.
• Patients looking to enter the Weight Management Program will still need to schedule appointments through the standalone Primary Care On Demand app.

Need help? If you have questions after scheduling, or would like assistance booking a visit, please call our Care Concierge at 507-607-5858.

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Primary Care On Demand specialists

With Primary Care On Demand, you receive care from skilled, compassionate primary care providers. They deliver the same high-quality care you expect at any Mayo Clinic Health System facility.

Our specialists include:

• Physicians
• Advanced practice providers

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Referrals

A referral for Primary Care On Demand is not required. Patients in Minnesota, Wisconsin and Iowa can start a virtual primary care video visit 24/7 from their Patient Portal with Primary Care On Demand. If you have questions after scheduling, or would like assistance booking a visit, please call our Care Concierge at 507-607-5858.

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FAQ

What are the benefits of Primary Care On Demand?

With Primary Care On Demand, you get:

• Virtual care when you need it: Both on-demand and scheduled visits are available for you and your family members ages three and older.
• 24/7 access to care: Message your Primary Care On Demand care team at any time for urgent symptoms and chronic conditions.
• Information about symptoms: Get clinically proven information on your condition through an automated chat.
• Helpful notifications: Receive routine reminders about prescriptions, lab work, follow-up appointments and more.

What if I need to see a provider in person?

Mayo Clinic Health System offers in-person care at many locations in Minnesota and Wisconsin, including same-day care, primary care and specialty care.

What are my payment options, and do you offer financial assistance?

Our Patient Account Services representatives can answer all your billing and insurance questions. We also offer financial assistance if you are unable to pay for care due to financial hardship.

Do you have an after-hours number in case of emergency?

Always call 911 in case of emergency. For after-hours help with other issues, find out where to seek care.

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