Patients & Visitors
- Overview
- Accessibility to Services
- Advance Care Planning
- Amenities
- Chaperone Policy
- Comments and Concerns
- Convenient Care Options
- DAISY Award Nomination
- Did We Fail to Meet Your Expectations?
- Medical Forms
- Information for our Medicare patients
- New Patients
- Patient Rights and Responsibilities
- Same-day Care Options
Convenient Care Options
Same-day access to primary care is available in Chetek by calling your primary care provider’s office or 715-537-6747. In addition to face-to-face appointments, you can choose from these convenient care options:
Nurse Line
This is a convenient way to access around-the-clock advice for free. We’ll help you get the right care for your needs, often without ever having to leave home. The Nurse Line offers:
- 24/7 access by calling your primary care provider’s office
- Help to quickly determine if your condition can be cared for at home, through a scheduled office visit or if it requires immediate medical attention
Patient Online Services
Use the patient portal any time of day through the web or the Mayo Clinic App to access test results, clinical notes and medication lists; to request an appointment; or to contact your care team through secure messaging. You also may also use the portal to request a detailed, itemized billing statement.
Mayo Clinic Express Care Online
Patients ages 18 months through 75 can get quick, convenient care for 14 common conditions. You can access Mayo Clinic Express Care Online 24/7/365 through your Patient Online Services account. If you submit a questionnaire during the listed business hours, you will receive an answer within one hour. If you submit after hours, you will be contacted by 9 a.m. the next day.
Urgent Care
Convenient, same-day treatment is available seven days a week (excluding Thanksgiving Day and Christmas) for minor, nonemergency health concerns for the entire family. You can check with locations nearest you about appointment and/or walk-in availability. Some locations provide care for all ages, while others treat patients ages 6 months and older. Urgent Care is provided in:
Emergency Department
Emergency services are available 24/7 in several locations, so you can get care close to home. Eau Claire is the only verified Level II Adult Trauma Center in northwest Wisconsin. Offering emergency services are:
Call 911 in an emergency.