Calling to schedule an appointment?
Find out more about Nurse Triage Line:
- Conditions
- Services
- Nurse Triage Line specialists
- Referrals
- FAQ
- Nurse Triage Line locations near you
Conditions
Our triage nurses are skilled in assessing conditions and symptoms of all types and severities. From minor colds to serious illnesses, we’re here for you.
Services
The Nurse Triage Line is available 24/7 to:
- Assess new or worsening illnesses and symptoms
- Discuss concerns about an ongoing medical condition
- Offer general health tips
As part of your care team, our triage nurses will help you decide whether to make an appointment or seek more timely care. They can also provide information on how to manage symptoms at home.
All recommendations you receive are evidence-based and guided by Mayo Clinic expertise and educational content.
How to use the Nurse Triage Line
To reach the Nurse Triage Line, call the appointment number of your preferred location.
If you are experiencing a medical emergency, call 911.
Nurse Triage Line specialists
When you call, you will talk to a registered nurse who listens to you and provides advice you can trust. Our triage nurses are here to ensure you have the information you need to take care of yourself and your family.
Referrals
Patients who have a primary care provider at Mayo Clinic Health System can call the Nurse Triage Line at any time without a referral.
FAQ
Can triage nurses prescribe medications?
Our nurses cannot prescribe medications. If you need a new medication or refill, we recommend making an appointment. You can also message your primary care provider through the patient portal.
What if I need to see a provider?
Virtual visits are available through Primary Care On Demand Mayo Clinic Health System also offers in-person care at many locations in Minnesota and Wisconsin, including same-day care, primary care and specialty care.
Is the Nurse Triage Line free?
The Nurse Triage Line is a free service for Mayo Clinic Health System primary care patients.
Locations View all nurse triage line locations
St. James, MN
Hospital and Clinic- Nurse Line Hours
- Open 24 hours
- General:
- 507-625-4031
Austin, MN
Hospital and Clinic- Nurse Line Hours
- Open 24 hours
- General:
- 507-433-7351
Chetek, WI
Clinic- Nurse Line Hours
- Open 24 hours
- Nurse Line:
- 715-838-3311
- General:
- 715-838-5025
Chippewa Falls, WI
Clinic- Nurse Line Hours
- Open 24 hours
- General:
- 715-838-5025
- Nurse Line:
- 715-838-3311
If you are dealing with coughs, fevers or congestion, know when to seek medical care and when symptoms can be managed at home.
