Payments

For your convenience, we offer a variety of payment options. If you are receiving care, review our list of locations and accepted payment methods (PDF).

Payment options include:

• Online using Quick Pay or through your patient portal account.
• By mail using one of the payment options noted on your monthly statement.
• In person at a lobby registration desk at one of our locations.
• By phone by calling Patient Account Services at 507-738-4704 or 844-217-9591.

We accept Discover, MasterCard, American Express and Visa credit or debit cards, Apple Pay, ACH bank account, health savings account, cash, cashier's check, money order and wire transfers.

Learn about additional payment information by choosing one of these options:

• Preservice payments and estimates
• Statements
• Assistance paying your bill
• Policies

Preservice payments and estimates

Your copayment and anticipated out-of-pocket expenses are collected at your appointment check-in. We require preservice deposits for a variety of situations, including elective cosmetic surgery; when the insurance plan is a noncontracted plan, such as out-of-network or reference-based payer; requires a referral; is a health ministry reimbursement plan; or if the service is denied. Most deposit requirements are based on estimates generated from the provider's order and scheduled visits. Refunds will be provided if the preservice deposit is greater than actual charges, and additional preservice deposits will be required for additional services.

Representatives at on-site Financial Counseling offices, or via telephone at 507-284-2421 or 833-479-5483, can prepare estimates and educate you on your insurance coverage and the preservice deposit requirements at Mayo Clinic Health System. You can make pre-service payments from your estimate.

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Statements

You will receive a statement on your account when there is a self-pay balance due and every 30 days thereafter. You won't receive a statement when your account balance is zero. If you are unable to pay your balance in full, call the number on your statement to discuss minimum payment requirements to keep your account in good standing. Extended payment plans are available based on your income and financial need. If you have questions about your statement, call Patient Account Services at 507-738-4704 or 844-217-9591.

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Assistance paying your bill

We realize most medical expenses are unexpected, and we are committed to providing financial counseling to those who express concern in meeting payment expectations. It is important to let us know as soon as possible if you are having difficulty paying your bill. We can help determine if you qualify for programs, such as Medical Assistance, disability, Crime Victims' Compensation and other local grants or charities.

Collaborating to help you

Mayo Clinic collaborates with Elevate Patient Financial Solutions (ElevatePFS) to provide free financial advocacy for patients who do not have medical insurance. ElevatePFS will work with patients to identify what assistance they may qualify for. Special programs are available to those who meet certain eligibility requirements such as:

• Eligibility-Medicaid, Medicare, COBRA
• Disability (SSDI/SSI)

You may be referred to ElevatePFS if you received care from Mayo Clinic without insurance or if a financial counselor identified that you might need or qualify for more insurance coverage.

You may reach ElevatePFS directly at 715-318-0498.

If you do not qualify for other programs and are unable to pay for medical treatment, we offer financial assistance. Call Patient Account Services at 507-738-4704 or 844-217-9591, visit the Financial Assistance website or learn more about our financial assistance policies below:

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