Skip to main content
mayologo1
  • Patient Portal
  • Pay Bill Online
  • Request an Appointment
    • Services

      Featured Services

      • Cardiology (Heart)
      • Gastroenterology & Hepatology (Digestive Care)
      • Neurosurgery
      • Obstetrics & Gynecology (OB-GYN)
      • Oncology (Cancer)
      • Orthopedics & Orthopedic Surgery
      • Pain Medicine
      • Physical Medicine & Rehabilitation
      • Primary Care
      • Sports Medicine
      • Surgery
      • Urology

      View all services
    • Providers
    • Locations

      Minnesota

      • Adams
      • Albert Lea
      • Austin
      • Belle Plaine
      • Blooming Prairie
      • Butterfield
      • Caledonia
      • Cannon Falls
      • Fairmont
      • Faribault
      • Janesville
      • Kenyon
      • Lake City
      • Le Sueur
      • Mankato
      • Montgomery
      • New Prague
      • New Richland
      • Northfield
      • Owatonna
      • Plainview
      • Red Wing
      • Rochester
      • Sherburn
      • St. James
      • St. Peter
      • Waseca
      • Waterville
      • Wells
      • Zumbrota

      Wisconsin

      • Arcadia
      • Barron
      • Bloomer
      • Chetek
      • Chippewa Falls
      • Eau Claire
      • Ellsworth
      • Glenwood City
      • Holmen
      • La Crosse
      • Menomonie
      • Mondovi
      • Onalaska
      • Osseo
      • Prairie du Chien
      • Rice Lake
      • Sparta
      • Tomah

      Iowa

      • Decorah
      • Lake Mills

      View map
    • Classes/Events
    • Blog
    • Wellness
    • Referrals
    • Home
    • Careers
    • Insurance & Billing
    • Patients & Visitors
    • Services & Treatments

    Insurance & Billing

    • Overview
    • Price Estimates
    • Billing
    • Payments

    Payment options

    • Online using Quick Pay or through your patient portal account.
    • By mail using one of the payment options on your monthly statement. 
    • In person at a lobby registration desk at one of our locations.
    • By phone by calling Patient Account Services at 1-844-217-9591.

    Payments in Arcadia

    Your copayment and anticipated out-of-pocket expenses are collected at your appointment check-in. In some situations, a prepayment may be requested when the appointment is scheduled. Financial counseling is available prior to receiving services by calling 1-844-372-4497. Counselors will explain payment options, evaluate your financial need and inform you of government assistance.

    Learn about additional payment information by choosing one of these options:

    • Make a payment
    • Statements
    • Assistance paying your bill
    • Policies

    Make a payment

    For your convenience, we offer a variety of payment options. If you are receiving care at other Mayo Clinic Health System locations, review our list of locations and accepted payment methods (PDF).

    Payment options include:

    • Online using Quick Pay or through your patient portal account.
    • By mail using one of the payment options on your monthly statement. 
    • In person at a lobby registration desk at one of our locations.
    • By phone by calling Patient Account Services at 1-844-217-9591.

    We accept Discover, MasterCard, American Express and Visa credit or debit cards, Apple Pay, ACH bank account, health savings account, cash, cashier's check, money order and wire transfers.

    Back to top

    Statements

    You will receive a statement on your account when there is a self-pay balance due and every 25 days thereafter. You won't receive a statement when your account balance is zero. If you are unable to pay your balance in full, call the number on your statement to discuss minimum payment requirements to keep your account in good standing. Extended payment plans are available based on your income and financial need. If you have questions about your statement, call Patient Account Services at 1-844-217-9591.

    Back to top

    Assistance paying your bill

    We realize most medical expenses are unexpected, and we are committed to providing financial counseling to those who express concern in meeting payment expectations. It is important to let us know as soon as possible if you are having difficulty paying your bill. We can help determine if you qualify for programs, such as Medical Assistance, disability, Crime Victims' Compensation and other local grants or charities.

    If you do not quality for other programs and are unable to pay for medical treatment, we offer financial assistance. Call Patient Account Services at 1-844-217-9591, visit the Financial Assistance website or read our Financial Assistance Policy │ Política de asistencia económica (PDF) │ Tsab Cai Txog Kev Pab Nyiaj Nyiaj Txiag (PDF) for information.

    To help us evaluate your eligibility for charity care, apply online through your patient portal account. You also can complete a Financial Assistance Application │ Solicitud de asistencia económica (PDF) │ Ntawv Thov Kev Pab Nyiaj Txiag (PDF), and return with all required information to:

    Mayo Clinic
    RO WE 01 800K-R
    200 First Street SW
    Rochester, MN 55905-0001

    Note that completing an application may not absolve you of your financial responsibility. Until your application has been reviewed and approved, you are responsible for your medical costs. Patients eligible for financial assistance will not be charged more than amounts generally billed to those who have insurance coverage for emergency or other medically necessary care. Eligible patients with insurance coverage will not be personally responsible to pay more than amounts generally billed after all payments by the health insurer have been applied. Learn about the basis for calculating amounts charged (PDF).

    Back to top

    Policies

    Review our policies for detailed information:

    • Billing and Collection Policy
      • Billing and Collection Policy (PDF)
      • Lus Tswj Hwm Kev Xam Nqi thiab Kev Tsib Nqi (PDF)
      • Política de facturación y cobro (PDF)
    • Financial Assistance Policy
      • Financial Assistance Policy – La Crosse
      • Financial Assistance Policy – Sparta
      • Tsab Cai Txog Kev Pab Nyiaj Nyiaj Txiag – La Crosse
      • Política de asistencia económica – La Crosse
    • Financial Assistance Policy: Plain Language Summary
      • Plain Language Summary – La Crosse (PDF)
      • Plain Language Summary – Sparta (PDF)
      • Nqi Sua Lus Txog Lub Ntsiab Tseem Ceeb – La Crosse (PDF)
      • Política de asistencia económica resumida en un lenguaje simp – La Crosse (PDF)
    • Noncovered Provider List
      • Provider List (PDF)
      • Daim Ntawv Teev Cov Kws Kho Mob Lub Npe (PDF)
      • Lista de proveedores de atención médica (PDF)

    Back to top