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State Emergency Orders
Minnesota and Wisconsin have put statewide restrictions in place to help slow the spread of COVID-19. Wisconsin's “Safer at Home” order went into effect on March 25. Minnesota's "Stay at Home" order goes into effect on March 27.
Both state orders require residents to stay home, except for special situations and essential activities, including urgent and emergent medical care.
Urgent and emergency care will continue to be performed at our Mayo Clinic Health System sites in Minnesota and Wisconsin. Call your local primary care provider for guidance if you have a medical need. For any medical emergencies, always call 911.
In line with precautions advised by the Centers for Disease Control to limit possible transmission of COVID 19, and to keep our campuses safe for our patients and staff, we are cancelling many events hosted by Mayo Clinic Health System. Please visit our Classes and Events to check on your class or event.
For Your Information
You can find more information here:
- Mayo Clinic Appointment and Visitor Guidance page
- Mayo Clinic Employee and Community Health (ECH)
- Mayo Clinic News Network coverage
- Centers for Disease Control and Prevention
- World Health Organization
- 2019 Novel Coronavirus (Hmong)
- Koronafayraska Cusub ee 2019 (Somali)
- Enfermedad del Coronavirus 2019 (COVID-19) (Spanish)
You’re likely aware of the public health concerns due to the outbreak of coronavirus disease or COVID-19 (coronavirus). COVID-19 is a newly identified respiratory virus that can spread easily. It shares several symptoms with influenza, but it’s treated differently. COVID-19 infection may appear two to 14 days after exposure and can include fever, cough, and shortness of breath or difficulty breathing.
The ongoing safety of our patients, staff and communities will remain our primary focus. With that in mind, here’s some important information about receiving health care in the upcoming weeks:
What To Do — CALL FIRST!
If you are showing any sign of possible COVID-19 symptoms, please do not come into a clinic or hospital to be tested; please contact your local health care provider first. Your provider or a nurse will direct you to our dedicated COVID-19 Nurse Line. If you meet testing criteria, you will be directed to one of our local testing sites.
Employers who are seeking to have their employees tested for COVID-19
Expand for information for employers
Employers who are seeking COVID-19 testing for their employees should also use the nurse triage line as indicated above. Also, printable flyers are available to post in your workplace in English, Spanish, Karen, Kayah, Hmong and Somali.
For guidance on how to manage COVID-19 in your workplace, visit the CDC website for up-to-date information.
For Occupational Medicine needs, employers and/or employees should call the local care team to discuss next steps with schedulers or nurses. As with any emergency situation, you should call 911 or go to the closest Emergency Department.
What about your other health care needs?
If you’re scheduled for an appointment, hospital procedure or surgery, be assured our facilities are safe. We will notify you should anything change.
We also have other options for care that don’t require a visit to the clinic:
- Message your care team through your Patient Online Services account.
- Schedule a video consult or appointment with your provider using Patient Online Services and HIPAA-approved communication software.
- This video shows how one patient used a video appointment as part of her postoperative care.
- Learn more about how video appointments are changing the way patients receive care.
- Use these tips to help you prepare if you are scheduled for a video visit.
- Take a COVID-19 Self-Assessment. Log in to Patient Online Services on the web or through the Mayo Clinic app to access the tool.
- Express Care Online offers virtual care for COVID-19 symptoms and a number of common conditions. Log in to your Patient Online Services account through the Mayo Clinic Health System website or the Mayo Clinic App. Regular hours are 8 a.m.-7 p.m., although you can access Express Care Online 24/7 year-round. If you submit your questionnaire during regular business hours, you’ll receive an answer within one hour. If it’s after hours, you’ll be contacted by 9 a.m. the next day.
Elective appointments and/or surgeries deferred
Please note: We will still see patients who have acute care needs, such as illnesses, injuries or required monitoring.
As the COVID-19 pandemic response continues to rapidly evolve, we want to reassure you that the safety of our patients, staff and community remains our highest priority. As part of our response, we continually and carefully evaluate the readiness of our facilities, personnel, capacity and supply availability, and keeping a watchful eye on the spread of the virus in our local communities and at state levels.
- To keep patients and staff safe, we are transitioning the majority of our appointments to virtual visits. If you have an appointment that can be moved to a phone or video visit, or deferred, you will receive a call from your health care team in the next few days to discuss your options. We will do our best to accommodate your needs in collaboration with your provider’s schedule. Call ahead if you are unsure of whether or not you should attend your appointment in person.
- Effective March 23, elective clinic visits, as well as elective surgeries and procedures, will be deferred for eight weeks or more. This precautionary step puts the needs of our patients and staff first, and helps ensure we have capacity, including healthy health care workers, to care for the patients who need us most.
- We will still see patients who have acute care needs, such as illnesses, injuries or required monitoring.
- By deferring the elective visits, we are creating more access for patients who need to be seen for acute care at a time when our resources are spread thin.
- Our care teams are evaluating patient appointments on a case-by-case basis. If your visit can safely be deferred eight or more weeks without negatively impacting your health, your appointment may be rescheduled or may be converted to a telephone or virtual consult.
FAQs About Elective Surgeries/Appointments
Expand to see FAQs with answers
Are you firing me as a patient, or are you still going to be my provider?
- Please understand, we are not firing you as a patient, and Mayo Clinic Health System will continue to serve the needs of our patients. This has been a difficult situation and has caused a lot of concern and frustration. Please be assured this is a temporary pause in our outpatient clinical practice as a result of the current COVID-19 crisis. Your care team will contact you to discuss your care needs.
How will I know when you are able to schedule my appointments again?
- Your care team will contact you to discuss your care needs. This has been a difficult situation, and we are unsure of how long this will impact scheduling. We appreciate your understanding.
What does elective mean?
- Elective appointments, procedures, and surgeries are not always easy to define. Providers will review each patient's care needs and determine the medical necessity of each case.
Will all of my appointments be canceled?
- Providers will review each patient's care needs and determine the medical necessity of each case. Know that, at this time, appointments, surgery, and procedures that are required by your providers for your ongoing care will continue as scheduled.
A friend of mine told me that you're still providing elective care for certain patients. Is that true?
- No. Mayo Clinic Health System will evaluate all elective appointments, procedures, and surgeries for all patients. Please be assured this is a temporary pause in our outpatient clinical practice as a result of the current COVID-19 crisis. Your care team will contact you to discuss your care needs.
How come Mayo Clinic Health System can't keep up with demand?
- COVID-19 continues to impact all our lives in unprecedented ways. We are continuing to ensure that we're meeting the best interests of patients, staff, and communities.
How does a provider decide to cancel my appointment?
- Every patient appointment is unique. You and your care team will make individual care decisions together that best meet your health care needs. If your care team needs to reschedule a procedure or appointment, your care team will contact you directly.
Visitor restrictions │ Temporary Closures & Adjusted Hours
To protect our patients and staff, we are restricting visitors while there is a threat of COVID-19 transmission, and have temporarily closed some locations or adjusted hours. In addition, pharmacies began curbside pickup.
Get details for your location:
- Northwest Wisconsin
(Barron, Bloomer, Eau Claire, Menomonie, Osseo)
- Southeast Minnesota
(Albert Lea, Austin, Cannon Falls, Lake City, Owatonna, Red Wing)
- Southwest Minnesota
(includes hospitals in Fairmont, Mankato, New Prague, St. James and Waseca)
- Southwest Wisconsin
(La Crosse, Sparta)
As response to the pandemic evolves, we will continue to update. Please check back before visiting.
Mayo Clinic Health System Locations and Phone Numbers
- Armstrong — 712-864-3360
- Lake Mills — 641-592-2361
- Adams — 507-582-3547
- Albert Lea — 507-373-2384
- Armstrong — 712-864-3360
- Austin — 507-433-7351
- Belle Plaine — 952-873-2276
- Blooming Prairie — 507-583-7225
- Blue Earth — 507-526-4642
- Caledonia — 507-725-3353
- Cannon Falls — 507-263-6000
- Fairmont — 507-238-8100
- Faribault — 507-333-3300
- Janesville — 507-231-5118
- Kasson: Primary Care — 507-284-3967
- Kenyon — 507-789-6171
- Lake City — 651-345-3321
- Lake Crystal — 507-726-6966
- Le Sueur — 507-665-6299
- Mankato — 507-625-4031
- Montgomery — 507-364-5600
- New Prague — 952-758-4461
- Owatonna — 507-451-1120
- Plainview — 507-534-3169
- New Richland — 507-465-3216
- Red Wing — 651-267-5000
- Rochester — Clinics are temporarily changing their hours:
- The Baldwin Building (second floor) will open on Sunday from 10 a.m. to 2 p.m. to see patients by appointment for acute care needs.
- All Rochester clinics will close at 5 p.m. Monday through Friday. This includes the evening prenatal clinic at Mayo Family Clinic Kasson.
- Call your primary care team to schedule an appointment:
- Baldwin Building — 507-284-5300
- Northeast — 507-538-8500
- Northwest — 507-538-8555
- Southeast — 507-293-8590
- Sherburn — 507-764-4610
- St. James — 507-375-3261
- St. Peter — 507-931-2110
- Trimont — 507-639-9301
- Truman — 507-776-2811
- Waseca — 507-835-1210
- Waterville — 507-362-4221
- Wells — 507-553-6341
- Zumbrota — 507-732-7314
- Arcadia — 608-323-3373
- Barron — 715-537-3186
- Bloomer — 715-568-2000
- Chetek — 715-924-4811
- Chippewa Falls — 715-720-4400
- Eau Claire — 715-838-5222
- Ellsworth — 715-273-5061
- Elmwood — 715-639-4151
- Glenwood City — 715-265-7321
- Holmen — 608-526-3351
- La Crosse — 608-785-0940
- Menomonie — 715-235-5531
- Mondovi — 715-926-4858
- Onalaska — 608-392-5000
- Osseo — 715-597-3121
- Prairie du Chien — 608-326-0808
- Rice Lake — 715-236-8500
- Sparta — 608-269-1770
- Tomah — 608-372-5951
What exactly is coronavirus?
COVID-19 is a newly identified respiratory virus in the coronavirus family, but it is more severe and spreads easily. Diagnosis is difficult because it shares several symptoms with influenza. COVID-19 infection may appear two to 14 days after exposure and can include fever, cough, and shortness of breath or difficulty breathing.
What should I do if I have symptoms of COVID-19?
If you are showing any sign of possible COVID-19 symptoms, please contact your local health care provider. Your provider or a nurse will direct you to our dedicated COVID-19 Nurse Line. If you meet testing criteria, you will be directed to one of our local testing sites.
Help us minimize potential exposure to other patients by not coming into a clinic or hospital to be tested. Please call your local provider first to find out how to be evaluated. Our Express Care, Urgent Care and Same Day Clinics are open and available by appointment only.
How is COVID-19 transmitted?COVID-19 is thought to spread similarly to influenza. That is, it spreads person to person through respiratory droplets from an infected person's cough or sneeze. These droplets can land on surfaces within about 6 feet and can spread to other people after they contact these infected surfaces with their hands and subsequently touch their face.
Can I catch COVID-19 from contact with an object rather than a person?Yes, you can catch COVID-19 from an object if the surface of that object has live virus on it. How long the virus can live outside an organism is unknown. Expert estimates range from a few hours to up to nine days, depending on the type of surface, surrounding temperature and environment.
What is Mayo Clinic Health System doing to ensure patient safety?
Mayo Clinic Health System takes patient and staff safety seriously. We have detailed and thorough plans for patient care and protecting staff. Mayo Clinic Health System staff at all locations have been trained and are prepared to care for patients with serious infections like COVID-19. We stand ready to assist our patients, visitors and employees.
Is Mayo Clinic Health System limiting visitors on their campuses?Yes. There is nothing more important than your health for you and your family. That is Mayo Clinic Health System’s priority, too. And in order to protect all of our patients and staff, Mayo Clinic Health System is limiting the number of visitors on our campuses while there is a threat of COVID-19 transmission. Please know that limiting the number of visitors is temporary and is to safeguard the health of all who come to Mayo Clinic.
How can I get my medical records?
Due to the COVID-19 pandemic, Mayo Clinic has temporarily closed all in-person locations where patients typically pick up copies of their protected health information.
You may obtain your medical records by:
- Southeast Minnesota
- Phone: 507-668-2024
- Fax: 507-422-0902
- Email: email@example.com
- Southwest Minnesota
- Phone: 507-594-2621
- Fax: 507-422-0902
- Email: firstname.lastname@example.org
- Phone: 715-838-6395
- Fax: 715-838-3058
- Email: email@example.com
- Patient Online Services: Submit a customer service for release of information by following these steps:
- Select Share My Records from the menu
- Select Requested Records
- Click the link on "send us a customer service request."
- You can also view your protected health information through Patient Online Services.
- Southeast Minnesota
Should I be concerned if Mayo Clinic Health System is treating COVID-19 patients and/or should I cancel my appointment at Mayo Clinic Health System?
No. We will treat patients with a suspected infectious disease with an abundance of caution. Mayo Clinic Health System is dedicated to being a safe and reliable partner in helping you manage your health. It is safe to come to Mayo Clinic Health System.
Can a person have COVID-19 without having symptoms?Yes.
Is Mayo Clinic Health System prepared to handle these COVID-19 cases?
Yes, Mayo Clinic Health System is prepared to treat patients with COVID-19, and will treat patients as part of a community wide plan in coordination with public health authorities.
What is a video appointment?
Due to COVID-19, Mayo Clinic Health System is limiting in-person outpatient appointments. When those appointments are being rescheduled, you may be asked to schedule a video appointment. You will be able to connect with your provider using Patient Online Services and communication software that follows health information privacy rules.
This video shows how one patient used a video appointment as part of her postoperative care:
Learn more about how video appointments are changing the way patients receive care. Use these tips to help you prepare if you are scheduled for a video visit.
How is a patient assessed for COVID-19?
- The basic premise of preventing disease transmission is to identify patients who show symptoms, isolate those patients from others for appropriate assessment, and inform appropriate staff and authorities for further response. If people appear with symptoms, they will be asked to wear a mask and answer a series of questions about their health and travel. Based on their answers and vital signs, they will be isolated from other patients while COVID-19 test results can be verified. This may take several days.
- Patients who test positive for COVID-19 are isolated and treated. Currently, there is no antiviral treatment for COVID-19. Specific interventions are taken in more severe cases, or with patients with compromised immune systems or complex illnesses.
What is the COVID-19 self-assessment tool?
When you log in to Patient Online Services on the web or through the Mayo Clinic app, you'll see a link to a free COVID-19 self-assessment tool. On the homepage of Patient Online Services, you'll be able to access an online COVID-19 self-assessment tool. Click on that tool, and you'll be asked to answer a few questions. You'll immediately receive a response providing information on whether you may need to be tested for COVID-19 or not.
What can I do to avoid COVID-19?
To avoid COVID-19, you should:
- Keep your hands clean.
- Avoid touching your eyes, nose and mouth.
- Cover your cough and sneezes to keep germs from spreading to others.
- Clean and disinfect high-touch surfaces routinely.
- Avoid close contact with people who are sick.
- Stay home when you are sick.
Should I wear a face mask?
Regarding whether you should wear a face mask, the Centers for Disease Control and Prevention (CDC) provides this guidance:
CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory illnesses, including COVID-19. You should only wear a mask if a healthcare professional recommends it. A facemask should be used by people who have COVID-19 and are showing symptoms. This is to protect others from the risk of getting infected. The use of facemasks also is crucial for health workers and other people who are taking care of someone infected with COVID-19 in close settings (at home or in a health care facility).
How will I know if there are cases of COVID-19 in my community?
Local departments of public health and the CDC are responsible for publicly reporting COVID-19 cases.
Mayo Clinic Health System is committed to the privacy of its patients and complies with all applicable laws, including the Health Insurance Portability and Accountability Act, or HIPAA. As always, Mayo Clinic Health System does not share patient-specific information with the media without prior authorization. Also, Mayo Clinic Health System collaborates with public health authorities, including the CDC and local public health authorities, as appropriate. These authorities are best-positioned to provide public health information.
About this Q&A:
Many of these answers reference statements and standards already communicated by the CDC — the definitive source for prevention and procedure for infectious diseases in the U.S.