ROCHESTER, Minn. — After an in-depth evaluation, Mayo Clinic Health System has decided to close its clinics in Armstrong, Iowa; Lake Crystal, Sherburn, Trimont, Truman, Minnesota; and Elmwood, Wisconsin due to low patient volumes. The clinics in Iowa and Minnesota will close immediately. The clinic in Wisconsin will close on Jan. 1, 2022. Mayo Clinic Health System continues to focus on finding the most viable solutions to serve rural communities over the long term.
"We are confident in our ability to continue meeting patient needs across our regions through an innovative combination of virtual and in-person care access models," says James Hebl, M.D., regional vice president, Southwest Minnesota Region, Mayo Clinic Health System. "We will build on our already-strong working relationship with community leaders and local officials, and our providers and staff, to ensure patients receive high-quality care close to home."
These part-time clinics were temporarily closed in March 2020 due to the pandemic. While the Elmwood clinic has reopened one day per week, the rest of the locations never reopened.
Staff who had been providing care at these clinics will continue to provide care at Mayo Clinic Health System clinics in nearby communities. Patients can continue to see their care provider at a clinic in a nearby community. Their care will transition seamlessly.
Prior to the COVID-19 pandemic, these clinics experienced low patient volumes for an extended period of time, and most only offered access to limited services one to two days per week. Mayo Clinic Health System is committed to serving the needs of its patients and will adapt to the evolution of health care, especially rural health care.
"We remain committed to each patient who has entrusted us with their care," says Jason Craig, regional chair of administration, Northwest Wisconsin Region, Mayo Clinic Health System. "We look forward to working together with our community partners to build a sustainable model of rural health care that leverages the talent of our staff along with technology advances to meet patient expectations for convenient, accessible care ― all while maintaining the human touch that is so very important to all of us."
Mayo Clinic has initiated innovative ways for patients to access a full range of health services, including a new mobile health clinic that will soon travel across Southern Minnesota, and increase outreach and bring health care directly to patients.
Many convenient care options beyond traditional face-to-face visits include:
Telehealth services, such as video appointments for primary care, have been expanded over the past few months, allowing patients to receive virtual care more quickly and conveniently in familiar surroundings.
Patient Online Services
Through Patient Online Services, Mayo Clinic patient portal, patients can now self-schedule appointments, send secure messages to their care team, refill prescriptions, view lab or test results, and more — all conveniently from their own computer or smartphone.
Express Care Online
Express Care Online also is accessible through the Patient Online Services website and Mayo Clinic App. Patients can submit their care issue or concern online, and receive a reply from a provider within minutes to address their needs.
Nurse phone line
This 24/7 nurse line is available to treat routine conditions, including prescribing medications when appropriate. Call 877-412-7575 to access a Mayo nurse by phone.
Press ContactKristy Jacobson