Infant livestream viewing option available

EAU CLAIRE, Wis. — Families of babies who are in the Special Care Nursery at Mayo Clinic Health System in Eau Claire now have a better way to stay connected to their little ones.

In February, the Special Care Nursery began using a new camera system that lets parents and families view their babies through streaming video. With this new service, Mayo Clinic Health System continues to move forward with new ways to implement digital care technology.

With this technology, a camera is placed at the side of a baby’s bed, and family members can view the livestream 24/7. Once parents indicate to the baby’s care team that they are interested in using the system, parents will receive an email from the technology provider asking them to create an account password. Once the password is created, parents can download the related app and begin to view their baby. Parents also can invite other family members to gain this peace of mind by sending invitations to download the app.

“Parents and families can now view their little ones anytime from home, from work or anywhere they have access to the internet,” says Laura Ambler, D.O., an obstetrician at Mayo Clinic Health System in Eau Claire. “This is a simple, cost-free way for families to stay connected, and it can be especially helpful for those who do not live in Eau Claire.”

Mayo Clinic in Rochester, supported by the team from Mayo Clinic’s Center for Connected Care, started using the system in October 2019.

“This is one of many ways that we’re providing patients more options for their health care,” says Steve Ommen, M.D., medical director of the Center for Connected Care. “Digital technology allows us to continue to provide high-quality care in ways that matter to our patients.”

The service also is available at Mayo Clinic Health System ― Franciscan Healthcare in La Crosse, Wisconsin, and Mayo Clinic Health System in Mankato, Minnesota.

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Dan Lea
e-mail: lea.dan@mayo.edu
phone: 715-838-6405