EAU CLAIRE — Mayo Clinic Health System in Eau Claire will begin offering a drive-through screening process for current Mayo Clinic Health System patients who meet criteria for COVID-19 and are referred for testing, beginning March 18. Transmissions of COVID-19 are increasing statewide and across the nation, and other institutions have successfully used the drive-through approach.
As a first step, Mayo Clinic Health System patients must call their Mayo Clinic Health System primary care clinic. A provider or nurse will determine if patients meet criteria and will schedule a test at a designated location. Tests will not be offered to people who have not been prescreened over the phone. You should not show up to a testing site without being prescreened. The virus rapidly spreads, and this process will help minimize potential exposure to other patients and staff.
“In our efforts to make COVID-19 testing more accessible to Mayo Clinic Health System patients in our community, it could not have happened without the proactive support and resources from the Eau Claire Police Department, Eau Claire Fire Department and the Eau Claire City Emergency Preparedness Team,” says Jason Craig, regional chair of Administration for Mayo Clinic Health System in Northwest Wisconsin. “We are incredibly grateful and we thank them for all of their continued hard work.”
Current Mayo Clinic Health System patients experiencing COVID-19 symptoms should take these steps:
- Call your Mayo Clinic Health System primary care clinic/provider for a phone screening. Your provider or nurse will direct you to our dedicated COVID-19 Nurse Line. If you meet testing criteria, you will be directed to a local testing site.
- At the drive-through location, Mayo Clinic Health System staff will collect the specimens using appropriate precautions.
- The specimens will be sent to Mayo Clinic in Rochester for analysis.
- You will be advised of next steps.
As a reminder, all hospitals and clinics at Mayo Clinic Health System in Northwest Wisconsin have implemented visitor restrictions to protect the ongoing safety of our patients, staff and communities. Visitors are restricted to one visitor per patient at any time. No children under 13 are permitted on the premise unless the child is receiving medical care. Exceptions to this include two visitors for end-of-life patients, pediatric patients and patients who have language barriers. Visitors will not be allowed from 7 p.m. through 7 a.m. This policy will remain in place until further notice.
Visitors who are ill should not come to visit patients. Visitors will be asked about symptoms before being allowed to enter hospitals and clinics.
We understand these restrictions will be difficult for patients and their loved ones. We are taking these necessary steps to protect our patients and staff. Mayo Clinic Health System patients who are scheduled for an appointment, hospital procedure or surgery can be assured our facilities are safe. We continue to coordinate with local and regional partners to take the necessary precautions for the safety of patients, staff and our communities.
For the latest on getting care locally during the COVID-19 outbreak, visit our COVID-19 page.
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Press ContactDan Lea