EAU CLAIRE, Wis. — Mayo Clinic Health System's Urgent Care Department at 733 W. Clairemont Ave. in Eau Claire enables patients needing same-day care to walk in, meet with a nurse and be directed to the appropriate care for their needs.
"The nurse serves as a navigator to coordinate their care to the right place at the right time," says Paul Horvath, M.D., chair of Urgent Care. "They are seen as soon as possible in Urgent Care, or we may be able to see them quicker in one of our primary care departments, the Emergency Department, Express Care or through Express Care Online. This process ensures patients get timely care in the best location to meet their acute needs.
"The nurse is able to see availability in all departments and get patients in for the treatment they need," says Shannara Faupl, director of Urgent Care. "With this new model of coordinated care, we are able to provide appropriate care for patients, even when demand for Urgent Care appointments is high."
The revised guidelines in Urgent Care help patients and nurse navigators determine the best location to treat common problems.
The Urgent Care Department can manage these minor medical problems:
- Back, muscle or joint pain
- Colds and flu, including fevers, coughs, sore throats and earaches (for patients 2 months and older)
- Eye problems (adults)
- Migraine headaches
- Minor allergic reactions
- Minor burns
- Minor chest discomfort, such as pain that increases with movement or deep breathing
- Scrapes and cuts
- Skin conditions, including rashes, poison ivy and insect bites
- Sprains, strains and simple fractures
- Urinary tract infections
- Vomiting and diarrhea
Urgent Care is open weekdays from 8 a.m. to 8 p.m. and weekends 9 a.m. to 5 p.m. Walk in for care. No appointment is required.
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Press ContactDan Lea