Patients & Visitors
- Accessibility to Services
- Advance Care Planning
- Chaperone Policy
- Comments and Concerns
- Convenient Care Options
- DAISY Award Nomination
- Did We Fail to Meet Your Expectations?
- Medicare Patients
- Medical Forms
- New Patients
- Patient Rights and Responsibilities
- Patient Safety
- Same-day Care Options
- Support Person Program
Did We Fail to Meet Your Expectations?
If we fail to meet your expectations, we invite you to share your concerns regarding treatment, patient safety and quality of care in Osseo. You may voice concerns by:
- Speaking to any Mayo Clinic Health System employee
- Speaking to your care provider or physician
- Speaking to the director of the clinic or hospital department
- Completing a comment card found throughout the facility.
- Completing a Press Ganey survey, which is randomly mailed after patient appointments.
We encourage you to resolve complaints immediately at the time of service. If you feel that any of your concerns/complaints have not been resolved to your satisfaction, you may initiate a formal complaint and notify the Patient Experience Department by email to EUMCHSPatientExperience@mayo.edu, writing or calling:
Patient Experience Department
1400 Bellinger St.
P.O. Box 1510
Eau Claire, WI 54702-1510
715-838-5017 or 1-888-838-4777 (toll free)
You will be contacted by the Patient Experience Department to acknowledge receipt of your complaint. The information will be reviewed internally, and a written response will be sent to you within a reasonable timeframe. The letter will have the name of the contact person for any further correspondence and communication, and that individual will provide a response with the resolution upon completion of the review.
You also can request a list of resource agencies from the Patient Experience Department. Should you choose not to use our complaint process or if you are unable to resolve a concern(s) to your satisfaction, you also have the right to contact:
Centers for Medicaid and Medicare Services
7500 Security Blvd.
Baltimore, MD 21244-1850
1-877-267-2323 (toll free)
Wisconsin Division of Quality Assurance
One West Wilson St., P.O. Box 2969
Madison, WI 53701-2969
1-800-642-6552 (toll free)
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
1-800-994-6610 (toll free)