Helping patients, visitors get where they need to go

My name is Donna, and I have been a volunteer in Menomonie since 2014. When I volunteer, I help out at the information desk near the clinic entrance. I answer any questions that patients and visitors may have, including where a patient can find a department or the lab, as well as other questions. I’m always glad to help give directions. When I am not answering questions, I do a variety of other tasks, such as assembling folders for expectant mothers, and providing wheelchairs to incoming patients and pushing them to where they need to go.

One of the greatest things about volunteering is meeting and helping people. It is a heartwarming experience to talk to and help visiting patients. I especially enjoy visiting with new parents, babies and young children who visit the clinic. Everyone who visits has a story, and it has been great getting to know my community members through volunteering.

If someone were to ask me about volunteering at Mayo Clinic Health System, I would highly encourage him or her to sign up and give it a go. Volunteering makes me feel good, because I know that I am helping my neighbors. Sometimes, my help may not seem like much, but in that moment, it is a great deal of help to the patient. The saying “you receive more than you give” really is true when I volunteer. In addition to making a difference in the lives of patients, receiving a free cup of coffee and a meal when I volunteer is a plus.

Volunteering has been a fun challenge for me. I have been asked questions at the clinic that I never would have expected. For example, not only have I helped visitors with questions about the clinic, I also have answered questions about local restaurants and where someone could service their car. One time, a little girl asked me if I wanted a hug. Of course, I said yes, because I always love hugs. No matter what the question may be, I am always more than willing to help. Volunteering continues to bring a smile to my face and helps me to make a difference in my community.

VOLUNTEER

Like Donna, you, too, can volunteer at Mayo Clinic Health System. You must be at least 14 years old to volunteer. All ability levels are welcome.