If we fail to meet your expectations, we invite you to share your concerns regarding treatment, patient safety and quality of care in Eau Claire. You may voice concerns by:
Speaking to any Mayo Clinic Health System employee
Speaking to your care provider or physician
Speaking to the director of the clinic or hospital department
Completing a comment card found throughout the facility.
Completing a Press Ganey survey, which is randomly mailed after patient appointments.
We encourage you to resolve complaints immediately at the time of service. If you feel that any of your concerns/complaints have not been resolved to your satisfaction, you may initiate a formal complaint and notify the Patient Experience Department by email to EUMCHSPatientExperience@mayo.edu, writing or calling:
Patient Experience Department
1400 Bellinger St.
Eau Claire, WI 54702-1510
715-838-5017 or 1-888-838-4777
You will be contacted by the Patient Experience Department to acknowledge receipt of your complaint. The information will be reviewed internally, and a written response will be sent to you within a reasonable timeframe. The letter will have the name of the contact person for any further correspondence and communication, and that individual will provide a response with the resolution upon completion of the review.
You also can request a list of resource agencies from the Patient Experience Department. Should you choose not to use our complaint process or if you are unable to resolve a concern(s) to your satisfaction, you also have the right to contact:
Centers for Medicaid and Medicare Services
7500 Security Blvd.
Baltimore, MD 21244-1850
Wisconsin Division of Quality Assurance
One West Wilson St., P.O. Box 2969
Madison, WI 53701-2969
1-800-642-6552 (toll free)