Mayo Clinic Health System
  • Patient Online Services
  • Pay Bill Online
  • Request an Appointment
    • Services
    • Providers
    • Locations

      Minnesota

      • Adams
      • Albert Lea
      • Austin
      • Belle Plaine
      • Blooming Prairie
      • Butterfield
      • Caledonia
      • Cannon Falls
      • Fairmont
      • Faribault
      • Janesville
      • Kenyon
      • Lake City
      • Le Sueur
      • Mankato
      • Montgomery
      • New Prague
      • New Richland
      • Northfield
      • Owatonna
      • Plainview
      • Red Wing
      • Sherburn
      • St. James
      • St. Peter
      • Waseca
      • Waterville
      • Wells
      • Zumbrota

      Wisconsin

      • Arcadia
      • Barron
      • Bloomer
      • Chetek
      • Chippewa Falls
      • Eau Claire
      • Ellsworth
      • Glenwood City
      • Holmen
      • La Crosse
      • Menomonie
      • Mondovi
      • Onalaska
      • Osseo
      • Prairie du Chien
      • Rice Lake
      • Sparta
      • Tomah

      Iowa

      • Decorah
      • Lake Mills

      View map
    • Classes/Events
    • Blog
    • Wellness
    • Referrals
    • COVID-19
    • Request an Appointment
    • Patient Online Services
    • Pay Bills Online
    • Refer a Patient

    Recent Posts

    • Wearing blue light blocking glasses
      Speaking of Health
      Are blue light-blocking glasses a must-have?
      July 05, 2022
    • Hand controller and video game on screen
      Speaking of Health
      Are video games, screens another addiction?
      July 01, 2022
    • Sleeping baby wearing pink cap
      Speaking of Health
      Delayed umbilical cord clamping benefits baby, affects cord blood donation
      June 30, 2022
    Featured Topics
    • Behavioral Health
    • Cancer
    • Children's Health (Pediatrics)
    • COVID-19
    • COVID-19 Vaccine
    • Exercise and Fitness
    • Heart Health
    • Men's Health
    • Neurosurgery
    • Obstetrics and Gynecology
    • Orthopedic Health
    • Weight Loss and Bariatric Surgery
    • Women's Health
    Join our email newsletter
    Featured Topic
    Thursday, June 27, 2019

    Access medical information, care team with Patient Online Services

    Hand over a laptop keyboard

    It’s a pattern that is all too familiar to many patients: You have a visit with your provider regarding an important health concern only to return home and forget the details of your diagnosis or treatment plan. Now, how do you find the time in your busy day to contact your provider?

    Similarly, you may have had testing done and are anxious to learn the results, only to play phone tag with your provider. Or maybe you would like to reference your medical notes or test results from a previous visit, or share your medical notes with a friend or family member.

    Although phone calls and fax requests from patients are welcome, Patient Online Services is another way for patients to address all these concerns. For example, you can use your Patient Online Services account to:

    • Request an appointment and view upcoming appointments.
    • Fill out health questionnaires ahead of your visit to save time and allow for more detailed conversations with your health care provider.
    • Read the notes your provider made after your visits.
    • View test results and immunization history.
    • Message your health care team with questions or concerns. If it is in your best interest to be seen in the office, you’ll be offered an appointment.
    • Use eCheck-in seven days prior to an appointment to check in for that appointment. This lets you complete most, if not all, of your preappointment paperwork, including questionnaires and updates to insurance and other information. When you arrive for your appointment, sign in at the kiosk or registration desk to let staff know you've arrived.

    Providers also use Patient Online Services as part of their own health care. Karlye Rodriguez-Wisdom, M.D., Family Medicine, says she recently used her own account to access some old test results, check immunizations, request an appointment, fill out a questionnaires prior to a visit and message her provider after the visit with followup on how she was doing. All of this was done outside of clinic hours.

    Interested in trying it out? Create a Patient Online Services account. You will need your Mayo Clinic number, which can be found on letters from your provider, appointment reminder letters or billing statements. You also can call 1-877-858-0398 between 7 a.m. and 7 p.m. to get your number. When you’re at the clinic or hospital, feel free to ask a registration staff member to help you find your number.

    Have you downloaded the Mayo Clinic App? If not, take a moment and download it.


    For the safety of our patients, staff and visitors, Mayo Clinic has strict masking policies in place. Anyone shown without a mask was either recorded prior to COVID-19 or recorded in a non-patient care area where social distancing and other safety protocols were followed.
    Topics in this Post
    • Hot topics
    • Patient Online Services

    Related Posts

    Online scheduling with a laptop Schedule flu vaccinations through Patient Online Services, Mayo Clinic App
    JoAnn Osterhus Patient finds online scheduling 'easy peasy'
    Mother and daughter looking at tablet Patient Online Services helps teens, parents stay connected to care

    Stay Connected

    • Contact Us
    • Notice of Nondiscrimination
    • Notice of Privacy Practices
    • Terms of Use
    • Privacy Policy
    • About Us
    • Careers
    • Volunteer
    • Donate
    • For Patients & Visitors
    • Financial Assistance
    • Community Resources
    • Mayo Clinic Connect
    • For Medical Professionals
    • Press Room
    • Mayo Clinic
    • Home
    © 2018 - 2022 Mayo Clinic Health System