Elective appointments and/or surgeries deferred
Please note: We will still see patients who have acute care needs, such as illnesses, injuries or required monitoring.
As the COVID-19 pandemic response continues to rapidly evolve, we want to reassure you that the safety of our patients, staff and community remains our highest priority. As part of our response, we continually and carefully evaluate the readiness of our facilities, personnel, capacity and supply availability, and keeping a watchful eye on the spread of the virus in our local communities and at state levels.
- To keep patients and staff safe, we are transitioning the majority of our appointments to virtual visits. If you have an appointment that can be moved to a phone or video visit, or deferred, you will receive a call from your health care team in the next few days to discuss your options. We will do our best to accommodate your needs in collaboration with your provider’s schedule. Call ahead if you are unsure of whether or not you should attend your appointment in person.
- Effective March 23, elective clinic visits, as well as elective surgeries and procedures, will be deferred for eight weeks or more. This precautionary step puts the needs of our patients and staff first, and helps ensure we have capacity, including healthy health care workers, to care for the patients who need us most.
- We will still see patients who have acute care needs, such as illnesses, injuries or required monitoring.
- By deferring the elective visits, we are creating more access for patients who need to be seen for acute care at a time when our resources are spread thin.
- Our care teams are evaluating patient appointments on a case-by-case basis. If your visit can safely be deferred eight or more weeks without negatively impacting your health, your appointment may be rescheduled or may be converted to a telephone or virtual consult.
FAQs About Elective Surgeries/Appointments
Expand to see FAQs with answers
Are you firing me as a patient, or are you still going to be my provider?
- Please understand, we are not firing you as a patient, and Mayo Clinic Health System will continue to serve the needs of our patients. This has been a difficult situation and has caused a lot of concern and frustration. Please be assured this is a temporary pause in our outpatient clinical practice as a result of the current COVID-19 crisis. Your care team will contact you to discuss your care needs.
How will I know when you are able to schedule my appointments again?
- Your care team will contact you to discuss your care needs. This has been a difficult situation, and we are unsure of how long this will impact scheduling. We appreciate your understanding.
What does elective mean?
- Elective appointments, procedures, and surgeries are not always easy to define. Providers will review each patient's care needs and determine the medical necessity of each case.
Will all of my appointments be canceled?
- Providers will review each patient's care needs and determine the medical necessity of each case. Know that, at this time, appointments, surgery, and procedures that are required by your providers for your ongoing care will continue as scheduled.
A friend of mine told me that you're still providing elective care for certain patients. Is that true?
- No. Mayo Clinic Health System will evaluate all elective appointments, procedures, and surgeries for all patients. Please be assured this is a temporary pause in our outpatient clinical practice as a result of the current COVID-19 crisis. Your care team will contact you to discuss your care needs.
How come Mayo Clinic Health System can't keep up with demand?
- COVID-19 continues to impact all our lives in unprecedented ways. We are continuing to ensure that we're meeting the best interests of patients, staff, and communities.
How does a provider decide to cancel my appointment?
- Every patient appointment is unique. You and your care team will make individual care decisions together that best meet your health care needs. If your care team needs to reschedule a procedure or appointment, your care team will contact you directly.