Patient and Visitor Guidelines

To protect the safety of patients and staff during the COVID-19 pandemic, Mayo Clinic Health System has the following visitor guidelines in place:

• All visitors must wear a cloth face covering or face mask per Centers for Disease Control (CDC) guidance. If visitors do not have a face mask, one will be provided by Mayo Clinic. In addition, all visitors will be screened for symptoms of acute respiratory illness or communicable infection prior to being allowed entrance.
• No visitors under age 16.
• Clinic patients may have one designated visitor with them during regular business hours. Pediatric patients are allowed to be accompanied by two adults.
• Patients coming to the Emergency Department may have one designated visitor unless the patient or visitor presents with any symptoms possibly related to COVID-19.
• Hospital visiting hours are 10 a.m. to 6 p.m. daily. Patients may have one designated visitor in the hospital. This is a single visitor, not a rotation of visitors during the hospital stay. Obstetrics patients may have one support person throughout their hospital stay. Compassionate exceptions will be evaluated on a case-by-case basis, including end-of-life care.
• No visitors will be allowed in the cancer center or for patients previously diagnosed with COVID-19 who are hospitalized.

We understand that these restrictions will be difficult for patients and their loved ones. We encourage family members to consider other ways to connect with their loved ones via phone, text, social media or video chats.

Temporary Closures & Adjusted Hours

Most clinics have returned to regular service and appointment hours. Specialty care outreach (cardiology, orthopedics, etc.) at sites other than La Crosse and Onalaska is operating on a reduced schedule. Contact the department that provides your specialty care if you have questions regarding appointments.

Arcadia, Wis.

• Clinic hours: 8 a.m. to 5 p.m. Monday – Friday

Caledonia, Minn.

• Clinic hours: 8 a.m. to 7 p.m. Monday; 8 a.m. to 5 p.m. Tuesday to Thursday and 8 a.m. to Noon on Friday.

Holmen, Wis.

• Clinic hours have returned to normal - 7 a.m. to 7 p.m. Monday and Tuesday; 7 a.m. to 5 p.m. Wednesday to Friday
• Pharmacy: regular hours, dispensing via drive-up only

La Crosse, Wis.

• Cancer Center: 7 a.m. to 4 p.m.
• Family Medicine department Hours: 8 a.m. to 5 p.m. Monday – Friday
• Family Health Clinic hours: 8 a.m. to 5 p.m. Monday – Friday (10th Street entrance now open)
• Pediatrics department hours: 7:30 a.m. to 5 p.m. Monday – Friday
• Pharmacy: regular hours, curbside dispensing available (call number on signage upon arrival)
• Mayo Clinic Store:
  • Curbside pickup available – 608-392-2995
  • Open for walk-ins

Onalaska, Wis.

• Clinic hours: 7 a.m. to 5 p.m. Monday – Friday
• Same Day Clinic: 7 a.m. to 8 p.m. Monday – Friday; 9 a.m. to 5 p.m. Saturday and Sunday (replaces Urgent Care)
• Pharmacy: regular hours, dispensing via drive-up only
• Mayo Clinic Store (1212 Well Street):
  • Curbside pickup available – 608-392-9798
  • In-store fitting/education for mobility devices
  • Store is open for in-store customer pickup but all customers must pass screening and wear a cloth mask to enter.

Prairie du Chien, Wis.

• Clinic hours: 8 a.m. to 7 p.m. Monday; 8 a.m. to 5 p.m. Tuesday to Friday

Sparta, Wis.

• Clinic hours: 8 a.m. to 5 p.m. Monday – Friday
• Emergency department available 24/7

Tomah, Wis.

• Clinic hours: 7 a.m. to 5 p.m. Monday – Friday