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Temporary Service Changes
Note: These changes are temporary during the COVID-19 pandemic.
Patient and Visitor Guidelines
To protect the safety of patients and staff during the COVID-19 pandemic, Mayo Clinic Health System has the following visitor guidelines in place:
- All visitors must wear a cloth face covering or face mask per Centers for Disease Control (CDC) guidance. If visitors do not have a face mask, one will be provided by Mayo Clinic. In addition, all visitors will be screened for symptoms of acute respiratory illness or communicable infection prior to being allowed entrance. View and print a flyer about acceptable masks for patients, staff and visitors on Mayo Clinic campuses, including cloth, dust, surgical and N95 without vents.
- No visitors under age 16.
- Clinic hours are for the appointment duration. You may have one visitor. Pediatric patients may have two visitors.
- Hospital visiting hours are 8 a.m. to 6 p.m. Patients will be permitted to have one visitor in the hospital. This is a single visitor, not a rotation of visitors during the hospital stay. This includes inpatient, procedural and Emergency Department settings.
- Exceptions may be granted on a case by case basis by the medical or nursing team.
- Birth of a child
- Patients that are at the end of life, have a significant life-threatening or life-altering event or diagnosis as defined by the medical team
- Includes visitation by minor children accompanied by an adult
- A caregiver(s) deemed absolutely essential in consultation and management of the care in conjunction with the medical team
- Patients with dementia that may require a caregiver to provide a calming influence/added support to the care team
- Patients with medical conditions subject to acute change in condition, requiring rapid decisions and intervention
- Patient requiring assistance and the care giver has a child/children or elder visitor that can’t be left alone
- Minor children with a single parent
We understand that these restrictions will be difficult for patients and their loved ones. We are taking these necessary steps to protect our patients and our staff.
Hospitalized patients should have access to essential personal items for vital activities and to allow for proper rehab and health support during their clinical stay. The designated visitor will be allowed to bring in essential items upon admission and during regular visiting hours between 8 a.m. and 6 p.m.
Essential personal items include:
- Hearing aids
- Cellphone & charger
- iPad or laptop
- Personal assistive devices (cane, walker, orthotics)
- An adequate change of clothing for those requiring therapy prior to transfer or discharge.
Food items (cultural exceptions may apply) and comfort pets will not be allowed at this time.
Staff and volunteers will not be responsible for transporting patient belongings.
Patient Room Deliveries DiscontinuedWe are not able to accept items that families would like to drop off for delivery to loved ones’ inpatient rooms. This includes items such as clothing, food or electronics. These measures are in place to ensure the safety of patients and staff while minimizing risk of further infection exposure. Virtual options will be available for families and friends to connect with patients while in the hospital.
Closures │ Hours │ Services
- The clinic is open for in-person visits Mondays and Wednesdays. Virtual visits are available all weekdays.
- Express Care — Closed
- The clinic is open for in-person visits on Wednesdays. Patient visits on other weekdays will be completed virtually or rescheduled to a different location.
- The clinic is open for in-person visits on Mondays, Tuesdays and Thursdays. Patient visits on other weekdays will be completed virtually or rescheduled to a different location.
- The clinic is open for in-person visits Mondays–Thursdays. Virtual visits are available all weekdays.