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Temporary Service Changes
Note: These changes are temporary during the COVID-19 pandemic.
Patient and Visitor Guidelines
To protect the safety of patients and staff during the COVID-19 pandemic, Mayo Clinic Health System has the following patient and visitor guidelines in place as of Feb. 3:
- Patients will be permitted to have one designated visitor. This is to be one consistent visitor, not a rotation unless an exception is met.
- All visitors allowed visitation must wear a cloth face covering or face mask.
- No visitor under age of 13 will be permitted to enter the inpatient setting.
- Visiting hours for the hospital will be 8 a.m. to 6 p.m. daily for all Mayo Clinic Health System - Northwest Wisconsin hospital campuses. Outpatient visitor hours are for the duration of the appointment(s).
- All visitors will be screened for symptoms of acute respiratory illness or communicable infection. Visitors with a positive COVID-19 test and under home isolations per Public Health orders, visitors with a pending COVID-19 test, and visitors who screen positive will NOT be allowed without prior approval by attending provider and/or charge RN.
- Patients with a COVID-19 positive test or a pending COVID-19 test will not be allowed a visitor unless they meet the criteria for a compassionate or practical visitor exception. The decision to allow a COVID-19 positive patient or visitor rests with the attending physician and charge nurse.
- Leadership reserves the right at any time and without prior notice to allow certain practices or areas to invoke stricter visitor access guidelines to ensure patient and staff safety (e.g., Oncology and Inpatient Psychiatry).
- Exceptions and requests for accommodations will be considered and approved, on a case-by-case basis, by the attending provider and/or charge RN with escalation to the Administrator or Nurse Administrator on-call. Any exceptions granted may be rescinded if they can no longer be reasonably allowed due to patient and staff safety.
- Visitors may be removed from the facility for failure to comply with the visitor procedure.
- A hospital visitor needing to come in outside of the approved visitor hours will be directed to enter via the Emergency Department.
- Vendors will only be allowed for urgent/critical patient need. These approved vendors will be required to follow all visitor guidelines, including the policies for vendor access. Any other vendor requesting access will be denied.
Compassionate exceptions (Hospital/ Emergency Department/Surgical) will be considered for patients when:
- Patients who are at the end-of-life, as defined by the medical team.
- Sudden decline in patient medical stability of life-altering impact.
- Patients requesting a religious ritual, ceremony or rite, which cannot be performed virtually (or by in-house spiritual care resources) and that can be provided without disruption to care. The presence of faith community lead would not be considered a "visitor" so would be an "add on" for a finite amount of time based on the necessity of the rite/ritual/ceremony.
- When the criteria for a compassionate exception is met:
- A reasonable number of visitors, not to exceed five, will be allowed to visit the patient. No more than two visitors may be in the patient's room at any time.
- The care team will determine whether and how the visitor(s) can safely be accommodated.
- Visiting hours will be determined by the care team.
- Whenever possible, the visitor(s) will be coached in masking and PPE expectations prior to being brought to see the patient.
Practical exceptions (Hospital/Emergency Department/Surgical). One visitor will be permitted within the hospital outside of established visiting hours for:
- Approved visitor for the birth of a child is allowed to remain in the hospital for the duration of the admission for birth of a child.
- Patients requiring assistance of a caregiver.
- Pediatric patients (18 years and under).
- Patients with special needs.
- Patients who have an activated power of attorney or court-appointed guardian
Practical exceptions (Outpatient). In some cases, up to two visitors may be allowed:
- Pediatric patients and patients requiring assistance of a caregiver, if the caregiver is also responsible for minor children or elders who cannot be left alone, they may accompany the caregiver.
- Patients with special needs.
- Patients can request an exception to the visitor policy by asking the department care team (provider and support team) and if granted by the care team a letter will be drafted by the support team outlining details of exception. The letter is documented in the Electronic Health Record.
- All visitors allowed visitation must wear a cloth face covering or face mask per Centers for Disease Control (CDC) guidance. If visitors do not have a face mask, one will be provided by Mayo Clinic.
Approved visitor for surgery or a surgical procedure (elective or emergent) is allowed to remain in the hospital at patient's bedside an additional three hours after the patient is admitted to the assigned inpatient floor.
Approved visitor for a hospital admission that occurs outside of the approved visiting hours will be allowed to remain at the patient’s bedside for a maximum of three hours after completion of the admission process, unless criteria is met for a compassionate exception as determined by the medical team.
Hospitalized patients should have access to essential personal items for vital activities and to allow for proper rehab and health support during their clinical stay. Essential items may be dropped off between 8 a.m. and 6 p.m.
Essential personal items include:
- Hearing aids
- Cellphone & charger
- iPad or laptop
- Personal assistive devices (cane, walker, orthotics)
- An adequate change of clothing for those requiring therapy prior to transfer or discharge.
Food items (cultural exceptions may apply) and comfort pets will not be allowed at this time.
Patient Room Deliveries Discontinued
We are not able to accept items that families would like to drop off for delivery to loved ones’ inpatient rooms. This includes items such as clothing, food, flowers, gifts or electronics. These measures are in place to ensure the safety of patients and staff while minimizing risk of further infection exposure. Virtual options will be available for families and friends to connect with patients while in the hospital.
Closures │ Hours │ Services
- The clinic is open for in-person visits Mondays and Wednesdays. Virtual visits are available all weekdays.
- The clinic is open for in-person visits on Wednesdays. Patient visits on other weekdays will be completed virtually or rescheduled to a different location.
- The clinic is open for in-person visits on Mondays, Tuesdays and Thursdays. Patient visits on other weekdays will be completed virtually or rescheduled to a different location.