Face Mask Now Required
Mayo Clinic Health System is requiring staff, patients and visitors to wear a face covering or mask to slow the spread of COVID-19. Please bring your own face mask or covering to wear while at one of our facilities.
CDC face mask recommendations (includes a video on how to make your own face mask)
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Mayo Clinic Health System is expanding in-person care in strict adherence with state and federal executive orders. Enhanced safety measures have been implemented across sites to protect patients, staff and visitors as more patients are welcomed back onto campuses.
Local health care options
During this unprecedented time, Mayo Clinic Health System has continued to successfully support patients and address their health care concerns during the COVID-19 pandemic, in strict adherence with state and federal executive orders.
This time was also used to enhance safety measures to provide a safe environment for patients and staff, including:
- Robust patient, staff and visitor screening
- Masking for patients, staff and visitors
- Enhanced cleaning of patient care, staff and waiting areas
- Expanded COVID-19 testing capabilities for patients who are scheduled for a treatment, procedure or surgery
These factors combined with new COVID-19 forecasts make us confident we can begin providing more face-to-face care to patients in addition to the virtual care options we have available. The video below walks you through a tour of all the changes we have made to make our locations safe.
If you'd like to make an appointment
Our teams are working quickly to connect with patients who need our most urgent attention first. Appointments that involve imaging, labs or other tests and treatments will be scheduled in person. Virtual appointments will continue to be an option for patients who do not need to be seen in person. If you'd like to make an appointment, visit our Request an Appointment page and select the location at which you'd like to be seen.
Below are details about the scheduling process and efforts to help patients prepare for in-person appointments. Following these temporary measures will help protect you, your care team and all of our patients. We will notify you should anything change.
If you have an urgent need, please do not delay care, whether it is COVID-19 related or not. Our emergency departments are open and our staff are prepared to care for you.
What do I need to know about my in-person appointment?
Prior to arriving
- We will ask you a few questions when you schedule your appointment to help identify any symptoms or recent exposures you may have had to COVID-19.
- We will call you 12 to 48 hours prior to your appointment to repeat these questions. If any concerns are identified, our medical support team will provide medical advice and determine if we need to update your appointments.
During your appointment
- Patients, visitors and staff are required to wear a mask to decrease the risk of COVID-19 exposure. Please bring your own face mask or covering to wear while at Mayo. The Centers for Disease Control and Prevention has details on appropriate face coverings.
- You are also being asked to not bring children under age 13 unless they are actively receiving care in the clinic setting.
- Due to additional screening activities when entering Mayo Clinic Health System buildings, please allow extra time upon arrival (approximately 15 minutes).
- Valet services are not available.
Hospital and emergency department areas
Mayo Clinic Health System has taken several temporary measures to keep you safe. Below is more information to help you prepare for your appointment.
- No visitors will be allowed in the hospital setting or emergency department.
- Exceptions include considerations for childbirth, end-of-life care, hospitalized children, and other rare and unique circumstances reviewed on a case by case basis by the care team.
- Mayo Clinic Health System is requiring patients, visitors and staff to wear a face covering or mask to slow the spread of COVID-19.
Your cooperation with these temporary guidelines is very much appreciated. It is difficult to not be able to visit your friends and family, but these are necessary and appropriate steps that will help ensure that you and your loved ones remain protected.
What are my other health care options?
- Message your care team through your Patient Online Services account.
- Schedule a telephone consult with your provider by calling your local Mayo Clinic Health System site.
- Schedule a video consult or appointment with your provider using Patient Online Services and HIPAA-approved communication software.
- This video shows how one patient used a video appointment as part of her postoperative care.
- Learn more about how video appointments are changing the way patients receive care.
- Use these tips to help you prepare if you are scheduled for a video visit.
- Take a COVID-19 Self-Assessment. Log in to Patient Online Services on the web or through the Mayo Clinic app to access the tool.
- Express Care Online offers virtual care for COVID-19 symptoms and a number of common conditions. Log in to your Patient Online Services account through the Mayo Clinic Health System website or the Mayo Clinic App. Regular hours are 8 a.m.-7 p.m., although you can access Express Care Online 24/7 year-round. If you submit your questionnaire during regular business hours, you’ll receive an answer within one hour. If it’s after hours, you’ll be contacted by 9 a.m. the next day. Watch a video about how to use Mayo Clinic Express Care Online.
Mayo Clinic Health System Locations and Phone Numbers
- Armstrong — 712-864-3360
- Lake Mills — 641-592-2361
- Adams — 507-582-3547
- Albert Lea — 507-373-2384
- Armstrong — 712-864-3360
- Austin — 507-433-7351
- Belle Plaine — 952-873-2276
- Blooming Prairie — 507-583-7225
- Blue Earth — 507-526-4642
- Caledonia — 507-725-3353
- Cannon Falls — 507-263-6000
- Fairmont — 507-238-8100
- Faribault — 507-333-3300
- Janesville — 507-231-5118
- Kasson: Primary Care — 507-284-3967
- Kenyon — 507-789-6171
- Lake City — 651-345-3321
- Lake Crystal — 507-726-6966
- Le Sueur — 507-665-6299
- Mankato — 507-625-4031
- Montgomery — 507-364-5600
- New Prague — 952-758-4461
- Owatonna — 507-451-1120
- Plainview — 507-534-3169
- New Richland — 507-465-3216
- Red Wing — 651-267-5000
- Rochester — Clinics are temporarily changing their hours:
- The Baldwin Building (second floor) will open on Sunday from 10 a.m. to 2 p.m. to see patients by appointment for acute care needs.
- All Rochester clinics will close at 5 p.m. Monday through Friday. This includes the evening prenatal clinic at Mayo Family Clinic Kasson.
- Call your primary care team to schedule an appointment:
- Baldwin Building — 507-284-5300
- Northeast — 507-538-8500
- Northwest — 507-538-8555
- Southeast — 507-293-8590
- Sherburn — 507-764-4610
- St. James — 507-375-3261
- St. Peter — 507-931-2110
- Trimont — 507-639-9301
- Truman — 507-776-2811
- Waseca — 507-835-1210
- Waterville — 507-362-4221
- Wells — 507-553-6341
- Zumbrota — 507-732-7314
- Arcadia — 608-323-3373
- Barron — 715-537-3186
- Bloomer — 715-568-2000
- Chetek — 715-924-4811
- Chippewa Falls — 715-720-4400
- Eau Claire — 715-838-5222
- Ellsworth — 715-273-5061
- Elmwood — 715-639-4151
- Glenwood City — 715-265-7321
- Holmen — 608-526-3351
- La Crosse — 608-785-0940
- Menomonie — 715-235-5531
- Mondovi — 715-926-4858
- Onalaska — 608-392-5000
- Osseo — 715-597-3121
- Prairie du Chien — 608-326-0808
- Rice Lake — 715-236-8500
- Sparta — 608-269-1770
- Tomah — 608-372-5951